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All Journal Jurnal Ilmu Kedokteran dan Kesehatan Indonesia International Journal of Health Science
Muhammad Fuad Iqbal
Universitas Esa Unggul
Health Professions Public Health Social Sciences

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Satisfaction of MERSI EMR Users in the Emergency Department of Cengkareng Regional Hospital Through the End User Computing Satisfaction (EUCS) Approach Ahmad Bukhori; Dina Sonia; Bangga Agung Satrya; Muhammad Fuad Iqbal
International Journal Of Health Science Vol. 5 No. 2 (2025): International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i2.5396

Abstract

The implementation of an Electronic Medical Record (EMR) system in the Emergency Department (ED) is a crucial aspect in supporting rapid response to patient care. In emergency situations, the speed and accuracy of information are vital, necessitating research to measure user satisfaction with the MERSI EMR system. This evaluation aims not only to assess user satisfaction but also to identify system weaknesses to improve efficiency, responsiveness, and effectiveness in supporting services in the ED. This study aims to determine user satisfaction with the MERSI system at the ED of RSUD Cengkareng using the End User Computing Satisfaction (EUCS) approach. A quantitative descriptive method was used with a quota sampling technique. The population consisted of 51 medical personnel operating the MERSI system in the ED. The results showed that for the Content variable, 88.2% of respondents were satisfied and 11.8% were not. For Accuracy, 80.4% were satisfied and 19.6% were not. For Format, 88.2% were satisfied and 11.8% were not. For Timeliness, 82.4% were satisfied and 17.6% were not. Meanwhile, for Ease of Use, 64.7% were satisfied and 35.3% were not. These findings indicate that the overall operation of MERSI has met user expectations, particularly in terms of information relevance, data accuracy, and interface design. The study recommends integrating MERSI with the hospital information system (SIMRS) as a backup effort to enhance the efficiency and reliability of healthcare services in the ED. Additionally, integration with a bridging system similar to BPJS PCare is expected to enable online access to patient medical records. Training for medical personnel should also be improved to optimize the use of the EMR system.
Tinjauan Sistem Keamanan Rekam Medis Elektronik di Rumah Sakit Al Dr. Mintohardjo Jakarta Aldo Rizky Mahendra; Siswati Siswati; Dina Sonia; Muhammad Fuad Iqbal
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 6 No. 2 (2026): Juli: Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v6i2.11037

Abstract

This study examines the security concerns surrounding electronic medical records (EMR) at AL Dr. Mintohardjo Hospital, which currently uses a hybrid system combining both manual and electronic methods. Despite the benefits of EMR in improving efficiency and accuracy, challenges persist in transitioning to a fully digital system. The research identifies key issues such as data entry errors and insufficient cybersecurity training for medical record staff. Data was collected through interviews and participant observation with administrative, medical, and IT department members. Although the hospital has established Standard Operating Procedures (SOP) for EMR security, the study finds that these procedures are not effectively implemented. Security measures such as access control and user authentication have been put in place to protect patient data, but vulnerabilities remain, such as excessive access by administrators and infrequent password updates by users. Additionally, data entry mistakes can negatively impact patient care, and concerns about unstable internet connections and reliance on a single resource persist. Despite the hospital's security efforts, including audit trails and firewalls, the study emphasizes the need for better staff training and enhanced procedures to further safeguard the confidentiality, integrity, and availability of EMR data.
Co-Authors Ahmad Bukhori Aldo Rizky Mahendra Bangga Agung Satrya Dina Sonia Siswati Siswati