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All Journal Didaktik : Jurnal Ilmiah PGSD STKIP Subang International Journal of Health Science
Nurhayati Telaumbanua
Universitas Islam Negeri Sumatera Utara
Education Health Professions Public Health Social Sciences

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The Role of Health Management in Enhancing Community Health Center Service Quality under the National Health Insurance (JKN) Program in Coastal Areas Aulia Purnama Rangkuti; Bulan Azahara Siregar; Dewi Agustina; Linda Jernih Hati Daeli; Nurhayati Telaumbanua
International Journal Of Health Science Vol. 5 No. 3 (2025): November : International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i3.6075

Abstract

The implementation of the National Health Insurance (JKN) requires Community Health Centers (Puskesmas) as first-level health facilities to not only provide basic services but also optimize management governance to maintain service quality evenly, including in coastal areas that face geographical and social challenges. This study aims to analyze the role of health management in improving the quality of Community Health Center services in coastal areas during the JKN era through planning, organizing, implementing, and evaluating functions. The method used is descriptive qualitative with a phenomenological approach, through a literature review and analysis of the empirical experiences of Community Health Center managers, health workers, and the community. The results of the study indicate that the implementation of management functions has been carried out administratively, but its effectiveness still depends on human resource capacity, cross-sector support, and the ability to adapt to local cultural characteristics. Strategies that have proven effective include a proactive approach , digitalization of simple services, competency-based task allocation, and strengthening therapeutic communication. Structured health management has been shown to have a positive impact on accelerating services, increasing public trust, and reducing patient complaints. Thus, strengthening local needs-based management is key to the success of coastal Community Health Centers in supporting the implementation of JKN in an inclusive and equitable manner.
ANALISIS EFEKTIVITAS PERENCANAAN DAN EVALUASI PROGRAM KESEHATAN DALAM MENINGKATKAN DERAJAT KESEHATAN MASYARAKAT Anggun syahfira; Fitri Salsabila; Dewi Agustina; Salsa Ayudi Tila Simangunsong; Alya Nabila Putri; Asimah Mika Gracella Lamtio Siahaan; Linda jernih hati Daeli; Nurhayati Telaumbanua; Andini Febri Astuti; Nabilla Widya Ningsih; Hilsa Ananta Siregar; Sofia Rahma; Ani Sahara
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 02 (2026): Volume 12 No. 2, Juni 2026 Release
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i02.15525

Abstract

This study aims to analyze the effectiveness of planning and evaluation of health programs in improving public health status. The background of this research is based on the existence of several issues in the implementation of health programs, such as inaccurate targeting, limited resources, and low effectiveness of outcomes. The method used is a qualitative approach through a literature study based on scientific journals, books, and official reports from the last five years. The results show that data-driven and community-based health program planning improves targeting accuracy and the quality of health services. In addition, systematic and periodic evaluation plays an important role in identifying program weaknesses and supporting continuous improvement. The integration of planning and evaluation has been proven to enhance overall program effectiveness. In conclusion, proper planning and continuous evaluation are key factors in improving public health status optimally.
Co-Authors Agustina, Dewi Alya Nabila Putri Andini Febri Astuti Anggun Syahfira Ani Sahara Asimah Mika Gracella Lamtio Siahaan Aulia Purnama Rangkuti Bulan Azahara Siregar Fitri Salsabila Hilsa Ananta Siregar Linda Jernih Hati Daeli Nabilla Widya Ningsih Salsa Ayudi Tila Simangunsong Sofia Rahma