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All Journal Populer: Jurnal Penelitian Mahasiswa Jurnal Teknik Informatika dan Teknologi Informasi
Linus Evrianus Ama Kean
STIKOM Uyelindo Kupang
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Sistem Pemesanan Tiket Kapal Ferry Dengan Customer Relationship Management Berbasis Bot Telegram Linus Evrianus Ama Kean; Yohanes Suban Belutowe
Jurnal Teknik Informatika dan Teknologi Informasi Vol. 5 No. 2 (2025): Agustus: Jurnal Teknik Informatika dan Teknologi Informasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jutiti.v5i2.5371

Abstract

This research aims to design and develop a ferry ticket booking application integrated with Customer Relationship Management (CRM) based on a Telegram bot. The application is expected to facilitate customers in booking ferry tickets online and enable companies to manage customer relationships more effectively. The research method used is the waterfall method, which consists of the stages of analysis, design, implementation, testing, and maintenance. This application will be built using the Python programming language and the Telegram Bot API library for bot development. The main features of this application include ticket booking, customer data management, ferry data management, and two-way communication between customers and the company via the Telegram bot.
Sistem Pendukung Keputusan Pemberian Tunjangan Karyawan Menggunakan Metode Analytical Hierarchy Process (AHP): Studi Kasus: TVRI Nusa Tenggara Timur Yoman Berchmans; Linus Evrianus Ama Kean; Reynaldo Behar; Yampi R. Kaesmetan
Populer: Jurnal Penelitian Mahasiswa Vol. 3 No. 1 (2024): Maret : Jurnal Penelitian Mahasiswa
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/populer.v3i1.1638

Abstract

This research aims to address the issues surrounding the allocation of employee benefits at TVRI Nusa Tenggara Timur. Currently, the decision-making process for benefits is solely based on recommendations from supervisors, without taking into consideration employee performance, potentially leading to social jealousy and suboptimal outcomes. In this study, we develop a Decision Support System (DSS) utilizing the Analytical Hierarchy Process (AHP) method to assess employee performance. AHP allows for a hierarchical and objective breakdown of multi-factor problems. The criteria used for evaluation include attendance, behavior, length of service, and dependents. It is expected that the implementation of this DSS will enhance transparency and objectivity in decision-making, minimize employee dissatisfaction, and provide a more robust basis for benefit allocation decisions. This research offers practical contributions to human resource management and decision-making at TVRI Nusa Tenggara Timur.
Co-Authors Reynaldo Behar Yampi R. Kaesmetan Yohanes Suban Belutowe Yoman Berchmans