Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Teknik Informatika dan Teknologi Informasi
Syarifah Aini
Universitas Muhammadiyah Palembang
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengembangan Sistem Informasi Manajemen Pelanggan Android untuk Meningkatkan Layanan Air Bersih PDAM Sungai Lilin Tegar Febrian; Karnadi Karnadi; Syarifah Aini
Jurnal Teknik Informatika dan Teknologi Informasi Vol. 5 No. 3 (2025): Desember: Jurnal Teknik Informatika dan Teknologi Informasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jutiti.v5i3.6436

Abstract

Customer service at PDAM Tirta Randik in Sungai Lilin District still faces several issues, such as delays in delivering billing information, manual data recording processes, and frequent input errors in customer data. Previous studies on PDAM information systems generally focused only on data recording or water flow monitoring, but have not provided an integrated solution for mobile-based customer management. This study presents a novelty in the form of an Android-based Customer Management Information System integrated with a server database, designed to provide real-time information access, automated billing generation, and monitoring of water usage history. The research employs a Research and Development (R&D) approach using the Software Development Life Cycle (SDLC) Waterfall model. The system was evaluated using: (1) black-box testing to validate system functionality; and (2) usability assessment using the System Usability Scale (SUS) to determine user acceptability. The results of black-box testing indicated that all features operated according to specifications. The SUS evaluation involving 20 respondents produced an average score of 82.5, categorized as “Excellent” with an acceptance level of Grade A. This information system can improve the accuracy of customer data recording, accelerate access to billing information, and enhance user satisfaction. It can serve as a reference model for the digitalization of PDAM services and has the potential for further development through the integration of digital payment features.
Co-Authors Karnadi, Karnadi Tegar Febrian