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All Journal Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen
Anthonius Junianto Karsudjono
Sekolah Tinggi Ilmu Ekonomi Pancasetia
Economics, Econometrics & Finance Social Sciences

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PENGARUH KOMITMEN ORGANISASIONAL DAN MOTIVASI KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) MELALUI VARIABEL INTERVENING KEPUASAN KERJA DI KANTOR KECAMATAN BATU SOPANG Verayanti Natalin Saragih; Anthonius Junianto Karsudjono
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 13, No 1 (2026)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v13i1.20518

Abstract

Many factors influence employee job satisfaction, including organizational commitment, work motivation, and Organizational Citizenship Behavior (OCB). In Batu Sopang District, service performance demonstrated quite good results, with 211 documents, or 80%, completed within one working day. Meanwhile, the remaining 52 documents, or 20%, were completed in more than one day.The purpose of this study was to determine and analyze the influence of organizational commitment and work motivation on job satisfaction and Organizational Citizenship Behavior (OCB) of employees at the Batu Sopang District Office.This quantitative study explored the relationship between the independent and dependent variables. Data were collected through questionnaires from 30 respondents and then tested using PLS (Partial Least Squares).The results of the study show that organizational commitment has a significant effect on employee job satisfaction, work motivation has a significant effect on employee job satisfaction, organizational commitment and work motivation have a significant effect on employee Organizational Citizenship Behavior (OCB), organizational commitment has a significant effect on Organizational Citizenship Behavior (OCB) through the intervening variable of job satisfaction in employees at the Batu Sopang District Office
PENGARUH KUALITAS PELAYANAN KEPERAWATAN TERHADAP KEPUASAN PASIEN PADA RSUD PANGLIMA SEBAYA KABUPATEN PASER Masitah Masitah; Anthonius Junianto Karsudjono
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 13, No 1 (2026)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v13i1.20521

Abstract

The purpose of this study is to determine and analyze at Panglima Sebaya Regional General Hospital, Paser Regency, East Kalimantan, related to: 1) The variables of nursing service quality (consisting of physical evidence, reliability, responsiveness, assurance, and empathy) simultaneously influence patient satisfaction. 2) The variables of nursing service quality (consisting of physical evidence, reliability, responsiveness, assurance, and empathy) partially influence patient satisfaction. 3). Among the variables of nursing service quality (consisting of physical evidence, reliability, responsiveness, assurance, and empathy), which one has the dominant influence on patient satisfaction.This research is quantitative. The population was 6,517 patients who visited Panglima Sebaya Regional Hospital between January and March. The sample consisted of 98 patients who visited Panglima Sebaya Regional Hospital. The sampling technique used was accidental sampling. The analysis model used was multiple linear regression analysis.The results of the study found that: 1) The quality of nursing services (consisting of physical evidence, reliability, responsiveness, assurance, and empathy) had a significant simultaneous effect on patient satisfaction at Panglima Sebaya Regional Hospital, Paser Regency. 2) The quality of nursing services (consisting of physical evidence, reliability, responsiveness, assurance, and empathy) had a significant partial effect on patient satisfaction at Panglima Sebaya Regional Hospital, Paser Regency. 3) Assurance was the variable that had the dominant effect on patient satisfaction at Panglima Sebaya Regional Hospital, Paser Regency.
PENGARUH KEPEMIMPINAN, KOMPETENSI DAN SARANA PRASARANA TERHADAP KINERJA PEGAWAI KELURAHAN TANAH GROGOT KECAMATAN TANAH GROGOT KABUPATEN PASER Sumiyanto Sumiyanto; Anthonius Junianto Karsudjono
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 13, No 1 (2026)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v13i1.20528

Abstract

The purpose of this research is to determine and analyze the following in Tanah Grogot Village, Tanah Grogot District, Paser Regency: 1) The significant influence of leadership, competence, and infrastructure simultaneously on employee performance. 2) The significant influence of leadership, competence, and infrastructure partially on employee performance. 3) Variables that have a dominant influence on employee performance.This research is quantitative. The population was 32 employees of Tanah Grogot Village, Tanah Grogot District, Paser Regency. The sample size was 31 employees who left their leadership positions. The sampling technique used was purposive sampling. The analysis model used was multiple linear regression analysis.The results of the study found that: 1) Leadership, Competence and Infrastructure simultaneously influence the performance of employees in Tanah Grogot Village, Tanah Grogor District, Paser Regency. 2) Leadership, Competence and Infrastructure partially influence the performance of employees in Tanah Grogot Village, Tanah Grogor District, Paser Regency. 3) Leadership dominantly influences the performance of employees in Tanah Grogot Village, Tanah Grogor District, Paser Regency
Co-Authors Masitah Masitah Sumiyanto Sumiyanto Verayanti Natalin Saragih