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All Journal Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen
Sunarmie Sunarmie
STIE Palangkaraya
Economics, Econometrics & Finance Social Sciences

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IMPLEMENTASI TQM UNTUK PENINGKATAN LABA PERUSAHAAN PADA PERUMDAM TIRTA KAHAYAN PALANGKA RAYA Pamungkur Pamungkur; Sunarmie Sunarmie
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 12, No 2 (2025): JULI: AL KALAM JURNAL KOMUNIKASI BISNIS DAN MANAJEMEN
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v12i2.20087

Abstract

Implementation of Total Quality Management (TQM) In Increaasing Company profits of Perumdam Tirta Kahayan Palangka Raya. This research was conducted using qualitative descriptive analysis method. the data analyzed is the result of data collection in Perumdam Tirta Kahayan Palangka Raya Perusahan Umum Daerah Air Minum (Perumdam) Kota Palangka Raya. Data in the form of financial statements, the data obtained in the form of writing in the form of a general description of, Perumdam Tirta Kahayan Palangka Raya namely collecting data through documentation interviews in the financial and accounting department of Perumdam Tirta Kahayan Palangka Raya. The research results obtained that Implementation of Total Quality Management (TQM) of Perumdam Tirta Kahayan Palangka Raya has been good applied, systematic in accordance with the principle of Total Quality Management (TQM) that is focus on customers, continuous system improvement, education and training, and employee involvement and empowerment. This Total Quality Management (TQM) also influences the increase in company profits of Perumdam Tirta Kahayan Palangka Raya.
PENGUKURAN KINERJA RUMAH SAKIT DENGAN PENDEKATAN BALANCED SCORECARD (Studi Kasus Pada RSUD dr. Doris Sylvanus Palangka Raya) Pamungkur . Pamungkur; Sunarmie Sunarmie
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 12, No 1 (2025)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v12i1.18249

Abstract

The aim of this research is to measure performance of RSUD Dr. Doris Sylvanus Palangka Raya through Balanced Scorecard. The measurement is divided into four perspectives : financial, learning and growth, internal business process, and customer perspective. This primary and secondary data of this research are derived from 2021 up to 2023. The results of the study show that RSUD Dr. Doris Sylvanus Palangka Raya in general has performed well. The financial perspective analysis shows a good results as indicated by the increase of efficiency and ROI. However, in terms of the learning and growth, internal business process, and customer perspective, the Hospital is considered as performing adequately and thus needs some improvements in some aspects, especially employee turnover, BOR, ALOS, TOI, complain level, and customer retention.
Co-Authors Pamungkur . Pamungkur Pamungkur Pamungkur