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All Journal JIKA Journal of Innovative and Creativity
Adrian Mulya
Universitas Abdurrab Fakultas Farmasi dan Ilmu Kesehatan
Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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The The Level of Satisfaction of inpatients and outpatients with Pharmaceutical Installation Services in Arifin Ahmad Hospital Adrian Mulya; Denia Pratiwi; Novika Indriani; Nurul Fadhilah
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.1722

Abstract

Quality healthcare services are characterized by the satisfaction of the needs and expectations of all patients. The level of patients satisfaction is also largely dependent on the quality of services provided by hospitals and can be measured by 5 dimensions, namely reliability, responsiveness, assurance, empathy, and tangible. Therefore, this study aimed to determine the level of inpatients and outpatients satisfaction with pharmaceutical services at the pharmacy depot of Arifin Achmad Hospital in Pekanbaru. The study procedures were carried out using a descriptive observational method with a Cross-Sectional design. The sample population comprised 95 inpatients and 100 outpatients who were selected using purposive sampling and interviewed with a questionnaire. The data collected were then analyzed descriptively using univariate and bivariate analysis with computer software. The results showed that the level of inpatients satisfaction with services obtained an average score of 92.31%, 80.35%, 92.91%, 90.07%, and 85.15% for reliability, responsiveness, assurance, empathy, and tangible dimensions, respectively. Meanwhile, outpatients satisfaction showed an average score of 83.24%, 75.99%, 87.42%, 85.14%, and 88.18% for reliability, responsiveness, assurance, empathy, and tangible dimensions, respectively. Based on these findings, patients were highly satisfied with pharmacy installation services with an overall average score of 88.75% for inpatients care and 84.68% for outpatients care across all dimensions.
Evaluation of Rational Antibiotic Use in Pediatric Pneumonia Using the Gyssens Method at RSUD ArifinAchmad Adrian Mulya; Sisri Novrita; Isna Wardaniati; Riska Anis Mahdiyyah
Jurnal Ilmu Kesehatan Abdurrab Vol. 3 No. 3 (2025): Volume 3 Nomor 3 September 2025
Publisher : LPPM Universitas Abdurrab

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Abstract

Pneumonia merupakan salah satu penyebab utama morbiditas dan mortalitas pada anak, khususnya balita dan di negara berkembang. Antibiotik menjadi terapi utama pada pneumonia bakteri, namun penggunaan yang tidak rasional dapat meningkatkan risiko resistensi antibiotik. Peneltian ini bertujuan untuk mengevaluasi rasionalitas penggunaan antibiotik pada pasien anak pneumonia dengan metode Gyssen di RSUD Arifin Achmad Pekanbaru. Penelitian ini merupakan penelitian observational retrospektif menggunakan data rekam medis pasien anak rawat inap dengan diagnosis pneumonia periode Januari – Desember 2024. Sampel penelitian berjumlah 200 pasien yang dipilih dengan metode purposive sampling. Evaluasi rasionalitas antibiotik dilakukan menggunakan klasifikasi Gyssens. Hasil penelitian menunjukan antibiotik yang paling banyak di gunakan adalah ampisilin-sulbaktam (37%) dan sefriakson (36%). Penggunaan antibiotik rasional (kategori 0) ditemukan 60% . Ketidakteraturan penggunaan antibiotik ditemukan pada kategori IIIb (durasi terlalu singkat) sebesar 30%, kategori IIIa (durasi terlalu lama) sebesar 6%, dan kategoti IIa (dosis tidak tepat ) sebesar 5 %. Kesimpulan penelitian ini menunjukan bahwa meskipun sebagian besar penggunaan antibiotik sudah rasional, namun masih di temukan ketidaktepatan dosis dan durasi pemberian sehigga diperlukan evaluasi lebih lanjut untuk meningkatkan kualitas terapi antibiotik. .
Co-Authors Denia Pratiwi Isna Wardaniati Novika Indriani Nurul Fadhilah Riska Anis Mahdiyyah Sisri Novrita