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All Journal COMMED: Jurnal Komunikasi dan Media Journal of Innovative and Creativity Jurnal Pengabdian Masyarakat Indonesia
Istikhana Nurulhuda
Universitas Pamulang
Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Manajemen Komunikasi Krisis PT PLN (Persero) Jakarta pada Kasus Blackout Listrik Istikhana Nurulhuda; Rd Insan Ares Prameswara
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.3164

Abstract

Dalam sebuah organisasi, krisis dianggap sebagai kejadian negatif yang berpotensi mempengaruhi organisasi atau perusahaan. PT PLN (Persero) sebagai penyedia listrik di Indonesia tidak luput dari masalah dan kendala, yaitu pemadaman listrik atau Blackout yang berdampak negatif dalam banyak hal. Penelitian ini bertujuan mengungkap strategi komunikasi krisis public relations dalam menangani blackout listrik PT PLN (Persero) Jakarta. Penelitian ini menggunakan metode penelitian yaitu kualitatif Teknik dalam pengumpulan data menggunakan dokumentasi dari media dan twitter dengan kata kunci, listrik padam, mati lampu, Jakarta dan blackout mulai dari 4 Agustus 2019 hingga 6 September 2019. Teknik analisis data kualitatif yang digunakan oleh peneliti adalah naratif deskriptif
PENGARUH PERSEPSI GEN Z DAN KEPERCAYAAN PUBLIK TERHADAP RESPONSIVITAS PEMADAM KEBAKARAN Siti Holisah; Istikhana Nurulhuda
Commed Jurnal Komunikasi dan Media Vol. 11 No. 2 (2026): COMMED : Jurnal Komunikasi dan Media
Publisher : Prodi Ilmu Komunikasi Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/commed.v11i2.11909

Abstract

Public trust in The Performance of Firefighters is an important issue in public emergency services, especially among young people who grow up as active users of digital tecnology and trend to be critical in assessing the credibility of an institution base on direct experiences or information circulating online. This study is intended to examine the relationship between the influence of young people’s perseptions and the level of public trust on the responsiveness of firefighters in South Tangerang City. The research used a Quantitative approach through a survey method involving 85 young respondents selected based on age, residence and experience interacting with firefighter, with data collected using a Linkert-scale questionnaire and analyzed throgh variance-base structural relationship modeling. The result show that the measurement instruments meet the criteria for validity and reliabilty, and the research model was able to explain more than seventy percent of the variation in the seponsiveness of firefighting personnel. Whit both Generation Z perception and public trust contributed far more strongly then perseption alone. This study concludes that improving the responsiveness of firefighting sevices cannot rely solely on technical service quality, but also requares strengthening public trust thtough information openess, institutional accountability, effective communication and consistency in public service delivery.
Optimalisasi Komunikasi Interpersonal antara Kader Posyandu dan Warga dalam Layanan Kesehatan Masyarakat: Pendekatan Empatik dan Dialogis dalam Penguatan Partisipasi Layanan Kesehatan Berbasis Komunitas Diah Tri Andini; Istikhana Nurulhuda
JURNAL PENGABDIAN MASYARAKAT INDONESIA Vol. 5 No. 2 (2026): Juni: Jurnal Pengabdian Masyarakat Indonesia (JPMI)
Publisher : Politeknik Pratama Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpmi.v5i2.6910

Abstract

Posyandu, as a community based health service, faces challenges in the aspect of interpersonal communication between cadres and community members, including the dominance of one-way communication, limited empathy, and the use of less contextual medical terminology. These conditions have contributed to low community participation and reduced trust in health services. This community service program aimed to optimize the interpersonal communication skills of Posyandu Teratai cadres through empathetic, persuasive, and dialogical approaches in order to improve the quality of interaction and community participation. The method employed an educative participatory approach consisting of situation analysis, intervention planning, participatory discussions, communication simulations, and evaluative reflection. The results demonstrated an increased understanding among cadres regarding the importance of empathy, active listening skills, the use of non-judgmental language, and greater confidence in interpersonal interactions. These improvements led to more dialogical two-way communication, greater openness among community members in expressing health-related concerns, and strengthened trust and participation in Posyandu services. The findings confirm that optimizing interpersonal communication plays a strategic role in building trust-based relationships and enhancing the sustainability of community-based health services.
Co-Authors Diah Tri Andini Rd Insan Ares Prameswara Siti Holisah