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All Journal JRAK: Jurnal Riset Akuntansi dan Komputerisasi Akuntansi Proximal: Jurnal Penelitian Matematika dan Pendidikan Matematika Journal of Innovative and Creativity
Fanny Oktivia Denovis
Universitas Tamansiswa Padang
Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Pemodelan Faktor – Faktor Yang Mempengaruhi Kepuasan Pasien BPJS Di RSUP M. Djamil Padang Dengan Analisis Regresi Logistik Siska Resti; Fanny Oktivia Denovis; Sulistio Tinggi
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4832

Abstract

Pelayanan kesehatan yang berkualitas menjadi faktor penting dalam meningkatkan kepuasan pasien sebagai penerima layanan. Kepuasan merupakan respon emosional yang timbul sebagai hasil evaluasi pasien terhadap mutu pelayanan yang diterima. Kepuasan dianggap tercapai apabila pelayanan yang diberikan mampu memenuhi atau melebihi harapan pasien. Namun, pada kenyataannya masih ditemukan tingkat kepuasan pasien BPJS Kesehatan yang cenderung rendah, dimana hal tersebut disebabkan oleh ketidaksesuaian antara pelayanan yang diharapkan dan pelayanan yang diterima. Oleh karena itu, penelitian ini dilakukan untuk mengetahui sejauh mana kualitas pelayanan yang diukur melalui dimensi bukti fisik, kehandalan, daya tanggap, jaminan, dan empati berpengaruh terhadap kepuasan pasien pengguna BPJS Kesehatan. Tujuan : untuk menganalisis pengaruh dimensi kualitas pelayanan yang meliputi bukti fisik, kehandalan, daya tanggap, jaminan, dan empati terhadap kepuasan pasien pengguna BPJS Kesehatan. Metode Penelitian : Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis regresi logistik. Data diperoleh melalui penyebaran kuesioner kepada pasien pengguna layanan BPJS Kesehatan. Variabel independen dalam penelitian ini adalah lima dimensi kualitas pelayanan, sedangkan variabel dependen adalah kepuasan pasien. Hassil Penelitian : Hasil penelitian menunjukkan bahwa secara parsial dimensi bukti fisik, kehandalan, daya tanggap, jaminan, dan empati tidak berpengaruh signifikan terhadap kepuasan pasien. Namun, secara simultan kelima dimensi kualitas pelayanan tersebut memiliki pengaruh signifikan terhadap kepuasan pasien pengguna BPJS Kesehatan. Kesimpulan : Kualitas pelayanan secara keseluruhan berperan penting dalam meningkatkan kepuasan pasien, meskipun tidak semua dimensi memiliki pengaruh yang kuat secara individu. Oleh karena itu, peningkatan mutu pelayanan harus dilakukan secara menyeluruh pada semua dimensi pelayanan
Pengaruh Asimetri Informasi, Tingkat Leverage dan Ukuran Perusahaan Terhadap Praktik Manajemen Laba Fanny Oktivia Denovis
JRAK: Journal of Accounting Research and Computerized Accounting Vol 10 No 1 (2019): JRAK: Jurnal Riset Akuntansi dan Komputerisasi Akuntansi
Publisher : Jurusan Akuntansi Fakultas Ekonomi Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/jrak.v10i1.1646

Abstract

Earnings Management is a phenomenon that is influenced by various factors. Among them are such as information asymmetry, firms size and leverage. In Indonesia, earnings management existing cases of a few years ago. This study aims to investigate the influence of Information Asymmetry, Leverage, and firms size to earnings management practices in the mining sector manufacturing companies listed on the Indonesian Stock Exchange. This study takes the population of the mining sector manufacturing companies listed on the Indonesian Stock Exchange (BEI) 2010-2014. The sampling technique used was purposive sampling method. The analytical method used in this study using multiple linear regression analysis to examine the effect of Information Asymmetry, leverage, and the size of the company as an independent variable, earnings management practices as rhe dependent variable. The results showed that asymmetry of information, leverage, and firms size has effect on earnings management practices in the mining sector manufacturing companies listed in Indonesia Stock Exchange Period 2010-2014
Pengaruh Pendapatan Premi, Hasil Underwriting, Hasil Investasi Dan Risk Based Capital Terhadap Laba Perusahaan Asuransi: Indonesia Fanny Oktivia Denovis; Sari Arsita; Nurhayati Nurhayati
JRAK: Journal of Accounting Research and Computerized Accounting Vol 13 No 1 (2022): Jurnal Riset Akuntansi & Komputerisasi Akuntansi
Publisher : Jurusan Akuntansi Fakultas Ekonomi Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/jrak.v12i2.3211

Abstract

This study’s objective is to identify the effect of premium income, investment results, and risk based capital towards the profit of insurance companies period 2015 until 2020. This study is a quantitative-descriptive research, which is a research that defines the characteristics of the variable with the data used numeric form. The population of this study are 15 insurance companies and 6 companies as the sample, which use a non-probability sampling. The sampling technique used in this study is purposive sampling, with the criteria for insurance companies that went go-public and were listed on the Indonesia Stock Exchange in 2015-2020 period and insurance companies that issued financial statements during the 2015-2020 period. Hypothesis testing is done by classic assumption test, multiple linear test, and hypothesis (model accuracy) test.. Data analysis was performed with Statistical Package for the Social Sciences (SPSS) assisted by SPSS Windows Release 24 statistical application to facilitate data processing. The results of this study are that premium income and risk based capital do not significantly affect the profits of insurance companies. Investment results show a significant effect on the profits of insurance companies does not significantly affect the profits of insurance companies. Key Words : Premium Income, Investment Result, Risk Based Capotal, Profit of Insurance Company
Analisis Pengaruh Promosi, Kualitas Pelayanan, Produk, dan Religiusitas Terhadap Minat Nasabah Membeli Produk Asuransi Syariah (Studi Pada PT Sun Life Syariah Cabang Padang) Fanny Oktivia Denovis; Yurniati Yurniati; Januarius Januarius; Nailul Yuni Permataputri
Proximal: Jurnal Penelitian Matematika dan Pendidikan Matematika Vol. 9 No. 2 (2026): Volume 9 Nomor 2 Tahun 2026
Publisher : Universitas Cokroaminoto Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30605/proximal.v9i2.9500

Abstract

The sharia insurance industry in Indonesia has grown rapidly, yet the number of customers at the branch level, such as at PT Sun Life Syariah Padang Branch, remains fluctuating and has not reached its optimal potential. This study aims to analyze the effect of promotion, service quality, product, and religiosity on customer interest in purchasing sharia insurance products at the company. A quantitative correlational approach was applied, involving 30 customers as the sample obtained through accidental sampling. Data were collected using a Likert-scale questionnaire and processed through validity tests, reliability tests, classical assumption tests, and multiple linear regression with the aid of SPSS 27. The results show that partially, all four variables have a positive but not significant effect on customer interest, with promotion contributing the largest relative influence (regression coefficient 0.287; beta 0.347). Simultaneously, promotion, service quality, product, and religiosity significantly affect customer interest (F count 5.932 > F table 2.76; significance 0.002), with the model explaining 48.7% of the variation in customer interest (R = 0.698; R² = 0.487), while the remaining 51.3% is explained by other factors outside the model. These findings indicate that a marketing strategy combining attractive promotion with responsive service is the most relevant step to increase public interest in sharia insurance products.
Co-Authors Januarius Januarius Nailul Yuni Permataputri Nurhayati Nurhayati Sari Arsita Siska Resti Sulistio Tinggi Yurniati Yurniati