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All Journal Journal of Innovative and Creativity Jukerdi: Jurnal Kewirausahaan Cerdas Dan Digital
Nuriyah Nuriyah
Universitas Islam Negeri Syarif Hidayatullah Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Implementasi Total Quality Management: Prinsip, Strategi, dan Hambatan dalam Peningkatan Mutu Berkelanjutan (Studi Literatur) Iqbal Maulana; Ummi Sa'adah; Salman Barara; Nuriyah Nuriyah
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v6i1.6469

Abstract

This study aims to analyze the fundamental principles, implementation strategies, and challenges encountered in the application of Total Quality Management (TQM) across various organizational contexts. The research employs a qualitative approach based on library research by reviewing key literature from prominent TQM figures such as Deming, Juran, and Crosby, as well as contemporary studies related to quality management. The analysis is conducted through thematic categorization based on the core concepts of TQM, namely customer focus, continuous improvement, data-driven management, and the involvement of all organizational members. The findings indicate that TQM can significantly enhance competitiveness, process efficiency, and service quality when supported by leadership commitment, human resource development, and a strong quality culture. However, its implementation still faces challenges, including resistance to change, limited competencies, unsupportive work culture, and insufficient resources. This study emphasizes that the success of TQM depends not only on managerial techniques but also on cultural transformation and organizational commitment to continuous improvement.
Budaya Mutu dan Keberlanjutan Kinerja : Sebuah Pendekatan Manajerial Modern Imam Fatkhullah; Shofam Amim Mujadid; Tegar Efrizal; Nuriyah Nuriyah
Jurnal Kewirausahaan Cerdas dan Digital Vol. 2 No. 6 (2025): Desember: Jurnal Kewirausahaan Cerdas dan Digital
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jukerdi.v2i6.1030

Abstract

In the context of modern organizations, performance can no longer be measured solely through short-term target achievements. A strong foundation of quality culture is required to ensure sustainable performance. This study aims to examine the relationship between quality culture and organizational performance sustainability through a modern managerial approach. The method used is descriptive qualitative, employing literature studies and conceptual analysis of theories related to quality management, organizational culture, and performance sustainability. The findings indicate that quality culture holds a strategic role in shaping work behavior, strengthening management systems, and fostering continuous innovation. The application of quality values—such as commitment to continuous improvement, customer orientation, and consistency in process control—contributes to the creation of a productive work environment that is responsive to change. Integrating quality culture into all aspects of the organization also enhances operational efficiency, reinforces teamwork, and promotes data-driven decision-making. These aspects lead to greater performance consistency, improved customer satisfaction, and long-term competitive advantage. Therefore, quality culture does not merely serve as a behavioral guideline but becomes a fundamental pillar in building an adaptive, innovative, and sustainable organization capable of navigating an increasingly complex business environment.
Co-Authors Imam Fatkhullah Iqbal Maulana Salman Barara Shofam Amim Mujadid Tegar Efrizal Ummi Sa'adah