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All Journal Journal La Multiapp
Yulianingsih , Evi
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Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Engineering

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Analysis of the Quality of Service of the Population and Civil Registration Service Website of Banyuasin Regency Using the E-Govqual Method Anggara, Dayu; Yulianingsih , Evi
Journal La Multiapp Vol. 7 No. 1 (2026): Journal La Multiapp
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamultiapp.v7i1.2610

Abstract

The implementation of information technology by government agencies, particularly through e-government services, has become a necessity to improve the quality of public services. The Population and Civil Registration Office of Banyuasin Regency has provided a website as a digital platform to facilitate various population administration services. The effectiveness and user satisfaction of this website need to be evaluated to determine whether the service quality is optimal. This study aims to evaluate the quality of website services using the E-GovQual method, which measures the dimensions of efficiency, reliability, trust, and user support. Data were obtained through a questionnaire completed by 273 respondents from the Banyuasin Regency community. The results are expected to provide an overview of user satisfaction levels and identify dimensions that require improvement.
Co-Authors Anggara, Dayu