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p-Index From 2021 - 2026
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All Journal Apollo: Journal of Tourism and Business
Tri Citra Aulia Sukma
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Economics, Econometrics & Finance Social Sciences

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The Effects of Product Quality, Service Quality, and Café Atmosphere on Purchase Decisions: Evidence from a Local Coffee Shop in Indonesia Rami Irna Putri; Tri Citra Aulia Sukma; Indriyani, Susi
Apollo: Journal of Tourism and Business Vol. 4 No. 1 (2026): January 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/apollo.v4i1.543

Abstract

The rapid growth of coffee shop businesses in urban Indonesia has intensified competition and shifted consumer expectations toward both functional and experiential value. This study examines the effects of product quality, service quality, and café atmosphere on consumer purchase decisions at a local coffee shop in Bandar Lampung. A quantitative explanatory approach was employed using survey data collected from 98 customers who had purchased at least twice. Data were analyzed using multiple linear regression with SPSS. The results reveal that product quality and service quality have positive and statistically significant effects on purchase decisions, while café atmosphere does not show a significant partial effect. However, all three variables jointly exert a significant influence on purchase decisions, explaining 65.1% of the variance. These findings indicate that functional and relational attributes dominate consumer decision-making in local coffee shop contexts, whereas experiential factors play a complementary role. The study contributes to consumer behavior literature by refining the role of café atmosphere as a boundary condition and provides managerial insights for local café operators in emerging urban markets.
Co-Authors Rami Irna Putri Susi Indriyani