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All Journal Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Jurnal Administrasi Pemerintahan Desa
Sahadewa, Ariel
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Social Sciences

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Alternatif Kebijakan Revitalisasi Fisik Museum Ramah Disabilitas di Museum Balaputera Dewa Kota Palembang Salsabila, Musdalifa; Az, Siti Rahmah; Sari, Mareta Lira; Salsabila, Ghalia Azra; Junaidi, Junaidi; Amru, Muhammad Farhan; Sahadewa, Ariel
Jurnal Administrasi Pemerintahan Desa Vol. 7 No. 1 (2026): Maret
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/villages.v7i1.381

Abstract

Penelitian ini bertujuan menganalisis kondisi aksesibilitas bagi penyandang disabilitas di Museum Balaputera Dewa Palembang sebagai bagian dari pelayanan publik yang inklusif. Meskipun standar aksesibilitas telah diatur dalam Undang-Undang Nomor 8 Tahun 2016 dan Peraturan Menteri PUPR Nomor 14 Tahun 2017, hasil observasi menunjukkan bahwa fasilitas museum belum sepenuhnya memenuhi ketentuan tersebut. Hambatan yang ditemukan meliputi Ramp yang terlalu curam, ketiadaan jalur landai di pintu masuk utama, permukaan Paving Block yang tidak rata, serta tidak tersedianya toilet ramah disabilitas dan media informasi inklusif seperti Braille, panduan audio, dan video BISINDO. Penelitian ini menggunakan metode deskriptif kualitatif melalui observasi langsung dan telaah regulasi. Hasil analisis mengidentifikasi dua alternatif kebijakan, yaitu revitalisasi fisik dan penguatan informasi inklusif. Berdasarkan kriteria evaluasi kebijakan Dunn, revitalisasi fisik direkomendasikan karena secara langsung mengatasi hambatan akses utama dan memberikan manfaat jangka panjang. Penelitian ini diharapkan dapat menjadi rujukan bagi pemerintah daerah dan pengelola museum dalam meningkatkan aksesibilitas menuju layanan budaya yang lebih adaptif dan berkeadilan.
Integritas Aparatur dan Etika Birokrasi sebagai Pilar Kualitas Pelayanan Publik: Studi Kasus Kelurahan 27 Ilir, Palembang Permata Sari, Intan Dwi; Cahya Putri, Naila; Berliana Safitri, Aisyah; Riana, Ica; Hartanti, Febbry; Wulan Agustien, Zahfarina; Mashary, Try; Sahadewa, Ariel; Aini, Syarifah; Keril, Radia; Adelia Suryani, Riza
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 8 No 1 (2026): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v8i1.1540

Abstract

Quality public service is a manifestation of the government’s responsibility to fulfill community needs, particularly at the village level as the frontline of public service delivery. This study aims to examine the implementation of bureaucratic integrity and ethics in improving the quality of public services at the 27 Ilir Subdistrict Office, Ilir Barat II District, Palembang City. This research employs a descriptive qualitative approach, with data collected through in-depth interviews, observation, documentation study, and literature analysis. The informants consisted of subdistrict officials and community members as service users. The findings indicate that the implementation of integrity and bureaucratic ethics at the 27 Ilir Subdistrict Office has been carried out effectively, as reflected in honest, disciplined, fair, and non-discriminatory service practices. Policies emphasizing clean, transparent, and levy-free services, along with the application of digital-based services, have contributed to improving service quality and public satisfaction. However, technical constraints such as internet network disruptions remain a challenge in online service delivery. Overall, this study concludes that bureaucratic integrity and ethics play a crucial role in enhancing public service quality and strengthening public trust in subdistrict officials, and therefore should be continuously reinforced and developed in a sustainable manner.
Co-Authors Adelia Suryani, Riza Amru, Muhammad Farhan Az, Siti Rahmah Berliana Safitri, Aisyah Cahya Putri, Naila Hartanti, Febbry Junaidi Junaidi Keril, Radia Mashary, Try Permata Sari, Intan Dwi Riana, Ica Salsabila, Ghalia Azra Salsabila, Musdalifa Sari, Mareta Lira Syarifah Aini Wulan Agustien, Zahfarina