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All Journal Management Studies and Entrepreneurship Journal (MSEJ) International Journal of Emerging Research and Review Image : Jurnal Riset Manajemen
Dewie Tri Wijayanti Wardoyo
Universitas Negeri Surabaya
Decision Sciences, Operations Research & Management Social Sciences Other

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The Influence Of Emotional Intelligence And Servant Leadership On Employee Performance With Employee Engagement As An Intervening Variable At The General Bureau Of The Regional Secretariat Of East Java Province Abdul Kodir; Dewie Tri Wijayanti Wardoyo; Andre Dwijanto Witjaksono
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 5 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i5.9349

Abstract

This study aims to analyze the influence of emotional intelligence and servant leadership on employee performance with employee engagement as an intervening variable at the General Bureau of the East Java Provincial Secretariat. The background of this study stems from the phenomenon of fluctuations in the performance of civil servants (Aparatur sipil negara), high levels of disciplinary violations, and the need to improve the quality of public services, which requires a humanistic leadership approach and the strengthening of employees' emotional competencies. This research is quantitative in nature with an explanatory design. The research population consists of all 108 employees of the General Bureau of the East Java Provincial Secretariat, all of whom were sampled using the total sampling method. Data were collected using a Likert scale questionnaire and then analyzed using the Partial Least Squares-based Structural Equation Modeling (SEM) technique with SmartPLS 3.0 software. The results of the study show that: (1) Emotional intelligence has a positive and significant effect on employee engagement and employee performance; (2) Servant leadership has a positive and significant effect on employee engagement and employee performance; (3) Employee engagement has a significant positive effect on employee performance; (4) Employee engagement partially mediates the effect of emotional intelligence and servant leadership on employee performance. The implications of this study confirm that increasing employee emotional intelligence and implementing a servant leadership style can strengthen employee commitment to their work and directly improve organizational performance. The results of this study are expected to provide strategic input for the East Java Provincial Government in developing more effective human resource management policies that are oriented towards public service and based on the values of empathy, integrity, and participation.
Directive Leadership Style as a Mediator of Work Environment and Organizational Commitment Influences on Job Satisfaction Ike Diyah Pravitasari; Dewie Tri Wijayanti Wardoyo; Andre Dwijanto Witjaksono
Image : Jurnal Riset Manajemen Vol. 13 No. 1 (2025): November 2024 - April 2025
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2025.169

Abstract

Since 2022, there has been a change in the Organizational Structure and Work Procedures (also called as SOTK) in the Regional Apparatus Organization of Surabaya City, which has transferred the responsibility for the rehabilitation of school building facilities, infrastructure, and utilities from the Public Housing Service to the Education Service. This change also caused the transfer of 154 contract workers with the positions of craftsmen and assistant craftsmen to the Education Service. This study aims to analyse the influence of the work environment and organizational commitment on job satisfaction, with directive leadership style as a mediating variable. Data were analysed using the Structural Equation Model (SEM) with the help of SEM with smartPLS software. The research sample consisted of 61 respondents selected from 154 members of the Education Service task force through the stratified sample method. The results show that the questionnaire instrument is valid and reliable. The work environment and organizational commitment have a significant positive influence on job satisfaction, but directive leadership style is not proven to mediate this influence on the Surabaya City Education Service task force.
Professional Competence of School Principals in Inclusive School Management: A Multi-Site Study in Sidoarjo, Indonesia Lilik Sulistyowati; Dewie Tri Wijayanti Wardoyo; Karwanto Karwanto
International Journal of Emerging Research and Review Vol. 4 No. 2 (2026): June
Publisher : IKIP Widya Darma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56707/ijoerar.v4i2.167

Abstract

Objective: This study aims to describe and analyze the professional competence of school principals in managing inclusive schools through a multi-site study conducted at Buduran 2 Junior High School and Sidoarjo 6 Junior High School. Method: This research employed a descriptive qualitative design with a multi-site study approach. Data were collected through observations, in-depth interviews, and document analysis involving school principals, teachers, and other school stakeholders. The collected data were analyzed using qualitative data analysis procedures consisting of data reduction, data display, and conclusion drawing to obtain a comprehensive understanding of school principals’ professional competence in inclusive education management. Results: The findings indicate that the professional competence of school principals is reflected in the internalization of an inclusive vision into strategic school policies and the establishment of specialized organizational structures to support services for students with special needs. The implementation includes the development of adaptive curricula through Individualized Education Programs (IEP), the application of differentiated learning strategies, and the provision of accessible infrastructure and psychosocial protection within the school environment. Novelty: This study highlights how professional leadership of school principals contributes to optimizing resource allocation, promoting academic equity through flexible assessment practices, and fostering a tolerant and accountable school ecosystem that supports inclusive education for all stakeholders.
School Management in Managing Inclusive Education at Buduran 2 and 6 Junior High School Sidoarjo, Indonesia Lilik Sulistyowati; Dewie Tri Wijayanti Wardoyo; Karwanto Karwanto
International Journal of Emerging Research and Review Vol. 4 No. 2 (2026): June
Publisher : IKIP Widya Darma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56707/ijoerar.v4i2.171

Abstract

Objective: This study aims to describe and analyze school management in inclusive education management through a multi-site study at Buduran 2 and 6 Junior High School Sidoarjo. Inclusive education provides opportunities for all students, including Students with Disabilities, to obtain quality educational services without discrimination. Method:  This research employed a qualitative approach with a multi-site study design. Data were collected through observation, in-depth interviews, and documentation studies involving principals, teachers, education staff, and parents. Data analysis was conducted using the Miles, Huberman, and Saldana model, which includes data condensation, data presentation, and conclusion drawing.  Results: The research results show that school management in inclusive education is implemented through planning, organizing, implementing, and evaluating. This includes internalizing an inclusive vision, establishing an inclusive team, developing an adaptive curriculum, implementing differentiated learning, and providing accessible facilities. Novelty: The novelty of this research lies in the disclosure of inclusive school management practices through a multi-site study approach which shows that the professional leadership of the principal plays an important role in integrating school management functions with inclusive values ​​to create an educational environment that is adaptive, tolerant, and supports student diversity.
Co-Authors Abdul Kodir Andre Dwijanto Witjaksono Ike Diyah Pravitasari Karwanto Karwanto Lilik Sulistyowati