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All Journal Journal of Information Systems and Informatics
Sulaiman, Muhammad Naufal
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Computer Science & IT

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The Role of E-Participation in Building Public Trust and Readiness for E-Voting: A Systematic Review Sulaiman, Muhammad Naufal; Subriadi, Apol Pribadi; Muqtadiroh, Feby Artwodini
Journal of Information System and Informatics Vol 8 No 1 (2026): February
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i1.1433

Abstract

Digital Electronic voting (e-voting) success relies heavily on institutional trust and public readiness, yet existing literature predominantly emphasizes technical specifications over socio-political factors. This study addresses this gap by systematically synthesizing how e-participation mechanisms contribute to public trust and readiness for e-voting adoption. A systematic Literature review (SLR) following the PRISMA 2020 framework was conducted, analyzing 40 peer-reviewed journal articles published between 2020 and 2025 from reputable databases. The finding reveal that readiness is influenced by interrelated factors, primarily trust in e-voting systems (n=9), technology (n=7), and government (n=6), alongside digital literacy (n=6) and ICT access (n=5). Crucially, the analysis identifies that e-participation mechanisms specifically online consultations and feedback loops serve as foundational learning tools that foster the necessary social readiness and mitigate resistance toward new electoral technologies. The Study contributes a conceptual reframing of e-participation as a prerequisite mechanism for building digital trust, rather than just a democratic feature. These findings provide guidance for policymakers designing inclusive and trustworthy digital electoral systems.
Co-Authors Apol Pribadi Feby Artwodini Muqtadiroh