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All Journal Jurnal Pensil : Pendidikan Teknik Sipil
Ayob, Afizah
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Civil Engineering, Building, Construction & Architecture Education Other

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Evaluasi Kualitas Layanan Halte Bus Trans Jatim Koridor I Anwar, Hairil Fausan Lutfi; Adibah, Amalia Nur; Amal, Andi Syaiful; Ayob, Afizah
Jurnal Pensil : Pendidikan Teknik Sipil Vol. 15 No. 1 (2026): Jurnal Pensil : Pendidikan Teknik Sipil
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/jpensil.v15i1.62767

Abstract

This research aims to evaluate the quality of Trans Jatim Corridor I Bus stop services from the users’ perspective and their conformity with the Regulation of the Minister of Transportation No. 27 of 2015. The study employed a mixed-methods approach with a sequential explanatory design, conducted at 33 bus stops from July to October 2025. Data was collected through questionnaires of 100 users and checklist observations, then analyzed using the Kano Model and Importance-Satisfaction Analysis. The results revealed significant gaps between existing conditions and regulatory standards, especially in the aspects of safety (36.36% compliance) and comfort facilities (65.76% compliance). Kano Model analysis identified  10 priority attributes requiring optimization, most of which were classified as must-be or one-dimensional, with the level of satisfaction in the category of surplus and excellent. Improvement priority recommendations are focused on fulfilling fundamental attributes to improve user satisfaction and overall quality of bus stop service.
Co-Authors Amalia Nur Adibah Andi Syaiful Amal Anwar, Hairil Fausan Lutfi