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All Journal Journal of Engineering and Management in Industrial System Jurnal Rekayasa Sistem & Manajemen Industri
Rahmani, Rizkianuri
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Industrial & Manufacturing Engineering

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ANALYSIS OF ENERGY SERVICE QUALITY USING KANO MODEL TOWARDS INDONESIA'S EMISSION-FREE 2060 Fanani, Angga Akbar; Wahyudi, Slamet; Kusumaningdyah, Widha; Rahmani, Rizkianuri; Aryanti, Sabrina Putri; Safitri, Eka Rachmadhani; Sapriadi; Wijaya, Salsabila Sulthanah Putri
JEMIS (Journal of Engineering & Management in Industrial System) Vol. 13 No. 2 (2025)
Publisher : Industrial Engineering Department, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Electricity is a basic necessity in daily life. The 3.55% increase in electricity distribution to Indonesian households has driven people to seek alternative clean energy sources, considering that the majority of energy comes from fossil fuels with high carbon emissions. The government-owned electric power provider has begun to face high levels of complaints, prompting a review of service quality by Law No. 20 of 2002. This study employs a questionnaire method, processed using the Kano model, to analyze the performance of service quality variables provided by a government-owned electric power provider. Based on the Kano analysis, three categories of attributes need to be considered to improve customer satisfaction: One-Dimensional (must be prioritized), Attractive (needs to be maintained), and Indifferent (less attention needed). The one dimensional attributes involve power quality, output stability, service satisfaction, responsiveness during disturbances, service usage costs, and frequency of power disturbances. The better and worse assessments indicate that output stability, electricity costs, and responsiveness during disturbances have a significant impact on increasing customer satisfaction, while their inadequacy in these attributes can lead to a significant decrease in satisfaction.
PENERAPAN LEAN MANUFACTURING UNTUK MENGURANGI WASTE DENGAN MENGGUNAKAN VALUE STREAM MAPPING PADA TRUCK OPERATION PROCESS DI PT. BUNGASARI FLOUR MILLS Rahmani, Rizkianuri; Oktavianty, Oke
Jurnal Rekayasa Sistem dan Manajemen Industri Vol. 1 No. 2 (2024): Jurnal Rekayasa Sistem & Manajemen Industri
Publisher : Departemen Studi Teknik Industri Fakultas Teknik Universitas Brawijaya

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Abstract

Bungasari Flour Mills merupakan perusahaan yang bergerak pembuatan tepung terigu. Hasil observasi awal ditemukan bahwa masih terdapat proses NVA khususnya pada truck operation process, proses melayani truk yang mengambil tepung dari perusahaan. Maka, perlu dilakukan identifikasi mengenai waste yang terjadi, terutama proses yang menghasilkan waste terbesar sehingga dapat melakukan perbaikan. Metode yang digunakan adalah pendekatan Lean Manufacturing dengan menggunakan Value Stream Mapping dan Process Activity Mapping. Hasil penelitian menunjukkan bahwa proses loading merupakan proses yang memiliki NVA tertinggi dengan presentase 43,32% yang disebabkan oleh alur dari truck operation process yang belum terkoordinasi secara baik. Maka dilakukan perbaikan dengan menggunakan pendekatan Business Process Reengineering yaitu mengintegrasikan informasi sistem pada proses loading. Berdasarkan Future State Mapping, dilakukan estimasi waktu sehingga didapatkan peningkatan process cycle efficiency sebesar 10,35%. Dengan demikian, pendekatan tersebut dapat mengurangi waste dan waktu proses yang terjadi pada kegiatan truck operation process di PT. Bungasari.
Co-Authors Angga Akbar Fanani, Angga Akbar Aryanti, Sabrina Putri Oke Oktavianty Safitri, Eka Rachmadhani Sapriadi Slamet Wahyudi Widha Kusumaningdyah Wijaya, Salsabila Sulthanah Putri