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All Journal International Journal of Social Sciences and Humanities
Popal
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Arts Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Software Engineering Approaches for Building Intelligent Systems in Public Service and Community Development Popal; Rastagari, Mohammad Aziz; Jawad Danish; Hamzah Alaidaros
International Journal of Social Sciences and Humanities Vol. 4 No. 1 (2026): International Journal of Social Sciences and Humanities
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/ijssh.v4i1.1782

Abstract

The growing integration of intelligent systems in public services and community development highlights the need for robust software engineering approaches. This study systematically reviews literature published between 2018 and 2025 to examine the design, implementation, and ethical integration of intelligent systems in public sector contexts. Using databases such as IEEE Xplore, ScienceDirect, SpringerLink, Emerald Insight, and MDPI, 230 records were initially identified, with 20 peer-reviewed articles meeting the inclusion criteria. Findings reveal that requirements engineering, agile development, and model-driven design are effective in creating adaptive, scalable, and citizen-centric systems. Ethical and accountability considerations, participatory design, and governance frameworks are essential to foster trust and inclusivity. Challenges such as infrastructure limitations, workforce gaps, and technical barriers were noted, alongside opportunities for enhanced efficiency, automation, and citizen engagement. Overall, integrating technical rigor with ethical and participatory practices ensures the successful adoption of intelligent systems in public services.
Co-Authors Hamzah Alaidaros Jawad Danish Rastagari, Mohammad Aziz