Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Administrasi Perkantoran dan Kesekretariatan
Emilia, Elsha
Unknown Affiliation
Economics, Econometrics & Finance Immunology & microbiology

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PROSES PELAKSANAAN SOP APLIKASI PELAYANAN TERPADU SATU PINTU (PTSP) DALAM KEGIATAN ADMINISTRASI PADA SUBBAGIAN UMUM DI PENGADILAN TINGGI BANDUNG Emilia, Elsha; Yusuf, Ramayani; Azizah, Nur; Nurcahya, Said Bambang
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.447

Abstract

This study aims to examine the implementation of Standard Operating Procedures (SOP) in the One-Stop Integrated Service (PTSP) application for administrative activities at the General Subdivision of Bandung High Court. The research uses a descriptive qualitative method with data collection techniques including interviews, observations, and literature review. The results show that PTSP SOP implementation improves effectiveness, efficiency, transparency, and accountability of administrative processes. However, technical challenges remain, such as internet network instability and limited staff understanding. Overall, PTSP supports the enhancement of public service quality and contributes to more efficient bureaucratic reform.
Co-Authors Nur Azizah Said Bambang Nurcahya YUSUF, RAMAYANI