Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Artificial Intelligence and Engineering Applications (JAIEA)
Agil, Rezkyta
Unknown Affiliation
Automotive Engineering Computer Science & IT Control & Systems Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
An Analysis of User Satisfaction Toward the Maxim Application in Medan City using the E-Servqual Model Agil, Rezkyta; Octaviandy, Pieter; Tarigan, Feriani Astuti
Journal of Artificial Intelligence and Engineering Applications (JAIEA) Vol. 5 No. 2 (2026): February 2026
Publisher : Yayasan Kita Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59934/jaiea.v5i2.1688

Abstract

The development of information technology has facilitated various activities, including online transportation services. Maxim, as one of the digital transportation service providers, has received numerous user complaints, particularly regarding its navigation features, interface design, and electronic payment system. This study aims to analyze user satisfaction with the Maxim application in Medan City using the E-Servqual method, which includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The research used a quantitative approach by distributing online questionnaires to 104 respondents. The results showed that all dimensions had negative GAP values, with tangibles being the most dominant factor affecting user satisfaction. As a solution, a real-time dashboard prototype was designed to help developers monitor feature evaluations directly. This research is expected to serve as a reference for improving the quality of Maxim’s services in the future.
Co-Authors Feriani Astuti Tarigan Pieter Octaviandy, Pieter