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All Journal SEHATI: Jurnal Kesehatan International Journal of Health Sciences
Rini Susanti
Institut Kesehatan dan Teknologi Kartini Batam
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Peran Teknologi Digital dalam Meningkatkan Manajemen Pelayanan Rumah Sakit di Tengah Perubahan Kebijakan Kesehatan Victor ED Palapessy; Rini Susanti; Suriyani Suriyani; Rika Irawan
SEHATI: Jurnal Kesehatan Vol 6, No 1 (2026)
Publisher : Pelantar Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52364/sehati.v6i1.180

Abstract

This study aims to explore the impact of digital technology on hospital management in the context of changing healthcare policies. The main focus of the research is to understand how the implementation of digital technology can enhance operational efficiency and patient satisfaction within the dynamic healthcare policy environment. The research design used is quantitative with a survey approach, where data was collected through questionnaires from 50 respondents working in hospitals that have adopted digital technology. Data analysis was conducted using descriptive statistics and multiple linear regression to examine the relationship between digital technology variables and hospital management. The main findings of this study indicate that digital technology improves operational efficiency and patient satisfaction, but is also confronted with challenges such as inadequate staff training and data security issues. Additionally, supportive healthcare policies accelerate the adoption of digital technology in hospitals. This study contributes to hospital management literature by highlighting the important role of digital technology in improving healthcare services. The practical implication of these findings is the importance of supporting policies and adequate staff training. Future research is recommended to adopt a longitudinal design and expand the sample to monitor the long-term impact of digital technology in hospitals
Hospital Management Strategies in Improving the Quality of Inpatient Services Suaib Suaib; Victor E.D Palapessy; Rini Susanti; Rusli Abdullah; Djunaedi Djunaedi; Restu Prihandini Widiar
International Journal of Health Sciences Vol. 4 No. 2 (2026): IJHS : International Journal of Health Sciences
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

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Abstract

ABSTRACT The quality of healthcare services is an important indicator in assessing hospital performance. Quality inpatient services can improve patient satisfaction and public trust in healthcare facilities. Hospital management has a strategic role in designing and implementing various policies to improve service quality. This study aims to analyze hospital management strategies in improving the quality of inpatient services. The study used a descriptive analytical design with a cross-sectional approach . The study sample was 90 inpatients selected using a purposive sampling technique. Data were collected through patient satisfaction questionnaires and service observations. Data analysis used the chi-square test . The results showed that the implementation of good management strategies such as improving the competence of healthcare workers, improving facilities, and an effective service management system had a significant relationship with improving the quality of inpatient services (p = 0.017). It was concluded that hospital management strategies have an important influence in improving the quality of inpatient services. Keywords: Hospital Management, Service Quality, Inpatient Care, Patient Satisfaction
Co-Authors Djunaedi Djunaedi Restu Prihandini Widiar Rika Irawan Rusli Abdullah Suaib Suaib Suriyani Suriyani Victor E. D Palapessy Victor E.D Palapessy