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All Journal Jurnal Ilmiah Manajemen Dan Kewirausahaan
Yani Restiani Widjadja
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Economics, Econometrics & Finance

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Manajemen Strategi dan Implikasinya terhadap Efektivitas Rumah Sakit Dedi Supriyadi; Fitri Utami Dewi; Purwadhi Purwadhi; Yani Restiani Widjadja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6653

Abstract

Hospital services possess unique characteristics that distinguish them from other service sectors due to their high complexity, direct interaction between healthcare providers and patients, simultaneous service delivery, and limited service capacity. This study aims to analyze the fundamental characteristics of hospital services through a Systematic Literature Review (SLR) to understand how the dimensions of intangibility, heterogeneity, inseparability, and perishability influence the quality of healthcare services. The review followed the PRISMA 2020 guidelines and utilized four major academic databases Scopus, PubMed, Google Scholar, and SINTA. From 1,214 identified publications, 60 articles met the eligibility criteria and were analyzed thematically. The results indicate that the intangible nature of services makes perceived quality highly dependent on communication and hospital reputation; heterogeneity is shaped by variations in staff competence and procedural implementation; inseparability emphasizes the critical role of patient–provider interactions; while perishability highlights the importance of effective demand and capacity management. This study concludes that a comprehensive understanding of these four service characteristics is essential for improving hospital service quality and strengthening patient experience, particularly through enhanced human resource capacity, standardized service processes, and the adoption of digital health technologies.
Respon Strategis Rumah Sakit terhadap Dinamika Sistem Pembayaran INA-CBG dalam Era BPJS Kesehatan: Literature Review⁠ Denis Radiansyah Kustiwa; Mokhamad Syifa Haykal Azizi; Purwadhi Purwadhi; Yani Restiani Widjadja
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i2.6802

Abstract

The implementation of the Indonesia Case Base Groups (INA-CBG’s) payment system under the National Health Insurance scheme has fundamentally altered hospital financial and operational dynamics. This study aims to analyze hospitals’ strategic responses to the evolving challenges of the INA-CBG’s payment system within the BPJS Kesehatan era. A Systematic Literature Review (SLR) approach was employed by reviewing 42 national and international scientific articles published between 2014 and 2025, retrieved from Scopus, Web of Science, Google Scholar, and Sinta databases, following PRISMA guidelines. The synthesis of findings indicates that the prospective case-based payment system generates significant implications for hospital management, particularly in cost control, claim management, operational efficiency, and organizational adaptation. Hospitals’ strategic responses are reflected in strengthening financial governance, optimizing service processes, improving clinical documentation accuracy, enhancing information systems, and adjusting organizational policies. Key challenges identified include tariff adequacy, financial risk, administrative complexity, and potential tensions between efficiency and service quality. The findings highlight that hospitals with stronger managerial capacity and integrated information systems demonstrate better adaptability to payment system dynamics. This study underscores the importance of strategic and managerial readiness in sustaining hospital performance and service continuity within a prospective payment environment.
Co-Authors Dedi Supriyadi Denis Radiansyah Kustiwa Fitri Utami Dewi Mokhamad Syifa Haykal Azizi Purwadhi Purwadhi