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All Journal International Journal of Health and Pharmaceutical (IJHP)
Adhitya Rinaldi, Enrico
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Nursing Public Health

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The Analysis of Determinants Affecting Patient Waiting Time Perception: The Outpatient Pharmacy Installation of Hospital X Bekasi City Indonesia Nirmala, Nirmala; Aminingsih, Purwanti; Adhitya Rinaldi, Enrico
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.573

Abstract

Waiting time in pharmacy services is one of the key indicators of hospital service quality that influences patient satisfaction and perception. Perceived waiting time is not solely determined by the actual duration of service but is also affected by operational and psychological factors experienced by patients during the waiting process. This study aims to analyze the influence of service process efficiency, pharmacists’ communication, waiting room comfort, and drug availability on patients’ perceived waiting time at the Outpatient Pharmacy Installation of RS X, Bekasi City Indonesia. This study employed a quantitative approach with a cross-sectional design. The population consisted of outpatients who redeemed prescriptions at the pharmacy installation, and samples were selected using an accidental sampling technique. Data were collected through a structured questionnaire that had been tested for validity and reliability. Multiple linear regression analysis was used to determine both partial and simultaneous effects among variables. The results indicate that service process efficiency, pharmacists’ communication, waiting room comfort, and drug availability have a significant partial effect on patients’ perceived waiting time (p < 0.05). Simultaneously, all four variables also significantly influence perceived waiting time. Service process efficiency was identified as the most dominant factor affecting patients’ perceptions. These findings suggest that improving pharmacy service quality requires a comprehensive strategy, including workflow optimization, enhancement of pharmacists’ communication skills, improvement of waiting room facilities, and strengthening drug inventory management to create a better patient service experience.
The Evaluation of The Effectiveness of Integrated Surgical Scheduling Implementation on Patient Waiting Time at The Urology Outpatient Clinic Rizki Febria Michiels, Ananda; Dewi Wulandari, Sonya; Adhitya Rinaldi, Enrico
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.574

Abstract

Patient waiting time is one of the key indicators in assessing the quality of hospital services, particularly in specialized services that require operative procedures such as urology care. The increasing number of urology patients that is not supported by an integrated surgical scheduling system may lead to service delays, operational inefficiencies, and decreased patient satisfaction. This study aims to evaluate the effectiveness of integrated surgical scheduling implementation in reducing patient waiting time at the Urology Clinic of RSUD dr. Drajat Prawiranegara Serang Indonesia. This study employed a descriptive qualitative design with an evaluative approach. Data were collected through in-depth interviews, direct observations, and document reviews related to the scheduling and delivery of urology services. Informants were selected using purposive sampling and included urologists, nurses, administrative staff, and hospital management personnel directly involved in the surgical scheduling process. Data analysis was conducted thematically through data reduction, data presentation, and conclusion drawing, supported by source and method triangulation to ensure data validity. The findings indicate that the implementation of an integrated surgical scheduling system improved coordination among service units, enhanced the operational flow of surgical services, and contributed to a reduction in patient waiting time at the Urology Clinic. However, the effectiveness of the system has not yet been fully optimized due to limitations in supporting infrastructure, incomplete integration of hospital information systems, and varying levels of human resource readiness in operating digital scheduling systems. In conclusion, integrated surgical scheduling is an effective managerial strategy to improve service efficiency and the quality of urology care. System optimization requires strong managerial commitment, enhancement of health information technology infrastructure, and continuous capacity building of human resources.
The Analysis of The Influence of Ethical Communication and Patient Trust on The Decision to Reuse Dialysis Services Vania, Marsha; Aminingsih, Purwanti; Adhitya Rinaldi, Enrico
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.575

Abstract

Chronic kidney disease (CKD) is a global health problem with increasing prevalence, making haemodialysis a critical service in hospitals. Patients' decisions to reuse dialysis services are influenced not only by medical factors, but also by ethical communication between healthcare professionals and patient trust. This study aims to analyse the influence of ethical communication and patient trust on the decision to reuse dialysis services at Dr. Dradjat Prawiranegara Regional General Hospital, Serang, Indonesia. The study used a quantitative approach with a survey of 133 active haemodialysis patients. Instrument validity was tested using Confirmatory Factor Analysis (CFA) with a loading factor >0.5 and Cronbach's Alpha reliability >0.7. Data analysis was performed using Structural Equation Modelling (SEM) using AMOS. The results of the study proved that ethical communication had a positive and significant effect on patient trust (CR = 7.669; p = 0.000), patient trust had a significant effect on the decision to reuse dialysis services (CR = 6.388; p = 0.000), and patient trust was proven to be a mediating variable that strengthened the influence of ethical communication on patient decisions (indirect effect = 0.476). This study emphasized the importance of integrating ethical communication and strengthening patient trust as a managerial strategy to improve service quality and support the sustainability of dialysis services.
Co-Authors Aminingsih, Purwanti Dewi Wulandari, Sonya Nirmala Nirmala, Nirmala Rizki Febria Michiels, Ananda Vania, Marsha