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All Journal JURNAL EKONOMI BISNIS DAN MANAJEMEN Jurnal Ekonomi Bisnis dan Manajemen Al-Zayn: Jurnal Ilmu Sosial & Hukum
Zalzabila Arzeta Putri
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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Pengaruh Kompetensi Terhadap Kinerja Karyawan Pada Badan Pengembangan Sumber Daya Manusia (BPSDM) Jawa Barat Talita Amelia Putri; Anisa Aprilia; Zalzabila Arzeta Putri; Rospika Putri; Muhammad Wildan; Siti Sarah
Al-Zayn: Jurnal Ilmu Sosial, Hukum & Politik Vol 4 No 2 (2026): 2026
Publisher : Yayasan pendidikan dzurriyatul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61104/alz.v4i2.4227

Abstract

Dalam suatu instansi atau organisasi, pengelolaan sumber daya manusia harus dilakukan dengan baik agar tujuan yang telah ditetapkan dapat tercapai. Kinerja karyawan menjadi hal yang penting karena berkaitan dengan pelaksanaan tugas, tanggung jawab, serta kualitas pelayanan yang diberikan. Berdasarkan kondisi yang terjadi di Badan Pengembangan Sumber Daya Manusia (BPSDM) Jawa Barat, masih ditemukan kinerja karyawan yang belum sepenuhnya optimal dan belum mencapai target yang ditetapkan. Permasalahan tersebut diduga berkaitan dengan kompetensi karyawan yang belum berkembang secara maksimal. Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi terhadap kinerja karyawan pada BPSDM Jawa Barat. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Populasi dalam penelitian ini adalah seluruh karyawan BPSDM Jawa Barat yang berjumlah 30 orang, sehingga teknik pengambilan sampel yang digunakan adalah sensus atau total sampling. Data dikumpulkan melalui penyebaran kuesioner dan dianalisis menggunakan analisis regresi. Hasil penelitian menunjukkan bahwa kompetensi karyawan masih belum optimal dalam mendukung pelaksanaan pekerjaan. Hasil analisis verifikatif menunjukkan bahwa kompetensi berpengaruh terhadap kinerja karyawan BPSDM Jawa Barat. Model regresi yang digunakan telah memenuhi asumsi klasik, di mana data berdistribusi normal dan tidak ditemukan gejala heteroskedastisitas. Hal ini menunjukkan bahwa kompetensi memiliki peran dalam meningkatkan kinerja karyawan. Berdasarkan hasil penelitian tersebut, dapat disimpulkan bahwa peningkatan kompetensi karyawan perlu mendapat perhatian agar kinerja pegawai dapat ditingkatkan.
Pengaruh Work-Life Imbalance terhadap Kinerja Layanan Nasabah pada Karyawan Perbankan yang Berstatus Mahasiswa di Kota Bandung Al Rasyid, Aly; Rafli Putra Pratama; Zalzabila Arzeta Putri; Mohammad Daffa Nugraha; Andre Suryaningprang
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 2 (2026): April : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i2.1714

Abstract

Abstract. This study aims to determine the effect of Work-Life Imbalance on Customer Service Performance among banking employees who are also university students in Bandung City. Dual roles as employees and students have the potential to create an imbalance between work and academic life, which may affect the quality of customer service. This study employed a quantitative approach with a sample of 25 respondents consisting of active banking employees who are currently pursuing higher education. Data were collected through questionnaires and analyzed using simple linear regression with the assistance of IBM SPSS software. The results indicate that Work-Life Imbalance has a significant effect on Customer Service Performance. The coefficient of determination (R Square) value of 0.837 shows that the Work-Life Imbalance variable explains 83.7% of the variance in Customer Service Performance, while the remaining percentage is influenced by other variables outside the scope of this study. Therefore, banking companies are expected to provide appropriate support for employees who carry dual roles as workers and students.
Pengaruh Work-Life Imbalance terhadap Kinerja Layanan Nasabah pada Karyawan Perbankan yang Berstatus Mahasiswa di Kota Bandung Al Rasyid, Aly; Rafli Putra Pratama; Zalzabila Arzeta Putri; Mohammad Daffa Nugraha; Andre Suryaningprang
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 2 (2026): April : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i2.1714

Abstract

Abstract. This study aims to determine the effect of Work-Life Imbalance on Customer Service Performance among banking employees who are also university students in Bandung City. Dual roles as employees and students have the potential to create an imbalance between work and academic life, which may affect the quality of customer service. This study employed a quantitative approach with a sample of 25 respondents consisting of active banking employees who are currently pursuing higher education. Data were collected through questionnaires and analyzed using simple linear regression with the assistance of IBM SPSS software. The results indicate that Work-Life Imbalance has a significant effect on Customer Service Performance. The coefficient of determination (R Square) value of 0.837 shows that the Work-Life Imbalance variable explains 83.7% of the variance in Customer Service Performance, while the remaining percentage is influenced by other variables outside the scope of this study. Therefore, banking companies are expected to provide appropriate support for employees who carry dual roles as workers and students.
Co-Authors Al Rasyid, Aly Andre Suryaningprang Anisa Aprilia Mohammad Daffa Nugraha Muhammad Wildan Rafli Putra Pratama Rospika Putri Siti Sarah Talita Amelia Putri