Article Per Year (5 Year)
p-Index From 2021 - 2026
0.562
P-Index
This Author published in this journals
All Journal JURNAL EKONOMI BISNIS DAN MANAJEMEN Jurnal Ekonomi Bisnis dan Manajemen JURNAL AKADEMIK EKONOMI DAN MANAJEMEN
Rafli Putra Pratama
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Pengaruh Work-Life Imbalance terhadap Kinerja Layanan Nasabah pada Karyawan Perbankan yang Berstatus Mahasiswa di Kota Bandung Al Rasyid, Aly; Rafli Putra Pratama; Zalzabila Arzeta Putri; Mohammad Daffa Nugraha; Andre Suryaningprang
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 2 (2026): April : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i2.1714

Abstract

Abstract. This study aims to determine the effect of Work-Life Imbalance on Customer Service Performance among banking employees who are also university students in Bandung City. Dual roles as employees and students have the potential to create an imbalance between work and academic life, which may affect the quality of customer service. This study employed a quantitative approach with a sample of 25 respondents consisting of active banking employees who are currently pursuing higher education. Data were collected through questionnaires and analyzed using simple linear regression with the assistance of IBM SPSS software. The results indicate that Work-Life Imbalance has a significant effect on Customer Service Performance. The coefficient of determination (R Square) value of 0.837 shows that the Work-Life Imbalance variable explains 83.7% of the variance in Customer Service Performance, while the remaining percentage is influenced by other variables outside the scope of this study. Therefore, banking companies are expected to provide appropriate support for employees who carry dual roles as workers and students.
Pengaruh Work-Life Imbalance terhadap Kinerja Layanan Nasabah pada Karyawan Perbankan yang Berstatus Mahasiswa di Kota Bandung Al Rasyid, Aly; Rafli Putra Pratama; Zalzabila Arzeta Putri; Mohammad Daffa Nugraha; Andre Suryaningprang
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 2 (2026): April : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i2.1714

Abstract

Abstract. This study aims to determine the effect of Work-Life Imbalance on Customer Service Performance among banking employees who are also university students in Bandung City. Dual roles as employees and students have the potential to create an imbalance between work and academic life, which may affect the quality of customer service. This study employed a quantitative approach with a sample of 25 respondents consisting of active banking employees who are currently pursuing higher education. Data were collected through questionnaires and analyzed using simple linear regression with the assistance of IBM SPSS software. The results indicate that Work-Life Imbalance has a significant effect on Customer Service Performance. The coefficient of determination (R Square) value of 0.837 shows that the Work-Life Imbalance variable explains 83.7% of the variance in Customer Service Performance, while the remaining percentage is influenced by other variables outside the scope of this study. Therefore, banking companies are expected to provide appropriate support for employees who carry dual roles as workers and students.
Mengungkap Peran Komunikasi Tim dalam Meningkatkan Efektivitas Tim: Literature Review Sumiok, Maisye Angelina; Ari Rifaldi; Laila Nur Aisah; Aly Al Rasyid; Najwa Diani Pajriyanti; Rafli Putra Pratama; Ridlwan Muttaqin
JURNAL AKADEMIK EKONOMI DAN MANAJEMEN Vol. 3 No. 2 (2026): Juni
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jaem.v3i2.9981

Abstract

Team communication is a crucial element that serves as the main foundation in shaping team effectiveness across various organizational contexts, ranging from conventional work teams to virtual teams in the digital era. This literature Review reveals the role of team communication through an in-depth analysis of 20 peer-Reviewed scientific journals from national and international sources published between 2015 and 2024. This approach highlights how effective communication not only facilitates information exchange but also builds trust, cohesion, and optimal team performance. Specifically, this Review discusses the definition of team communication, its main objectives such as task coordination and conflict resolution, its benefits including increased productivity and innovation, common barriers such as cultural differences and technological limitations, as well as improvement strategies such as the use of digital tools and psychological safety training. The results show that well-managed team communication can significantly enhance team effectiveness based on findings from various studies. Practical implications include recommendations for managers to integrate communication as a strategic priority, while future research suggestions focus on the context of post-pandemic hybrid teams.
Co-Authors Al Rasyid, Aly Aly Al Rasyid Andre Suryaningprang Ari Rifaldi Laila Nur Aisah Mohammad Daffa Nugraha Najwa Diani Pajriyanti Ridlwan Muttaqin Sumiok, Maisye Angelina Zalzabila Arzeta Putri