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All Journal Jurnal Ilmiah Sains dan Teknologi (SAINTEK)
Dzariyat, Yolla
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Computer Science & IT Decision Sciences, Operations Research & Management Library & Information Science Physics

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Proyek Sistem Informasi Pengajuan Klaim Asuransi Jiwa Berbasis Web Pada Asuransi Syariah Takaful Keluarga Pranata, Dicky; Hamid, Muhammad Irfan; Dzariyat, Yolla; Purnamasari, Indah
Jurnal Ilmiah Sains dan Teknologi Vol. 10 No. 1 (2026): Jurnal Ilmiah Sains dan Teknologi
Publisher : Teknik Informatika Fakultas Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/saintek.v10i1.4531

Abstract

The sharia life insurance claim process requires speed, transparency, and compliance with sharia principles. However, at PT Asuransi Takaful Keluarga, the claim process is still handled manually, causing delays, document loss risks, and limited transparency in claim status and Service Level Agreement (SLA) monitoring. This study aims to design and develop a web-based Sharia Life Insurance Claim Submission Information System to automate the end-to-end claim process and improve service efficiency. The developed system provides online claim submission, document upload and verification, real-time claim and SLA monitoring, and audit trail features. System testing was conducted using Performance test, Website safety test, User Acceptance Testing (UAT), and System Usability Scale (SUS). The results show that the system functions properly and achieved a SUS score of 82.5, categorized as Excellent. The system effectively improves efficiency, transparency, and accuracy in the sharia life insurance claim process
Co-Authors Hamid, Muhammad Irfan Indah Purnamasari Pranata, Dicky