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All Journal Journal of English Language and Education
Widayatsi, Tri
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The Role of School Administration Personnel in Improving the Quality of Service at SD Negeri 004 Palembang Nurlia, Ita; Widayatsi, Tri; Mulyadi, Mulyadi
Journal of English Language and Education Vol 11, No 1 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jele.v11i1.1710

Abstract

School administration personnel are an integral part of the education management system whose role is to ensure that school governance runs in an orderly, effective, and sustainable manner. However, in practice, the existence of administrative personnel often receives less attention than educators and tends to be seen as limited to carrying out technical tasks. This study aims to analyze the role of administrative personnel in improving the quality of educational services at SD Negeri 004 Palembang by focusing on aspects of the implementation of duties, responsibilities, competencies, and obstacles faced. The research uses a descriptive qualitative approach with data collection techniques through observation, in-depth interviews with administrative staff, principals, and teachers, as well as documentation studies of school administrative archives. The results of the study show that although the number of administrative personnel is not ideal and the workload is relatively high, their contribution is very significant in data management, information services to school residents and parents, infrastructure management, and the preparation of institutional reports. The ability to master information technology and good internal coordination also improves service quality. Improving service quality can be done through the arrangement of task divisions, competency training, and strengthening the digital-based management system on an ongoing basis.
Implementation of Academic Supervision on the Professional Dimension of Teachers on Teacher Performance at State Elementary School 147 Palembang Sari, Karlina; Widayatsi, Tri; Mulyadi, Mulyadi
Journal of English Language and Education Vol 11, No 1 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jele.v11i1.1680

Abstract

This study aims to find out and describe the implementation of academic supervision in the professional dimension of teachers on teacher performance at SD Negeri 147 Palembang which includes aspects of planning, implementation, supervision, problems, and solutions implemented. This study uses a qualitative descriptive method with data collection techniques through observation, interviews, and documentation, then analyzed systematically. The results of the study show that the implementation of academic supervision carried out by the principal has gone well and in accordance with the expected goals through the stages of planning, implementation, and structured supervision. However, there are still several problems, such as the preparation of supervision schedules that are not optimal, the lack of pedagogic competence of teachers, difficulties in designing learning tools according to student needs, the limited ability of teachers to operate digital devices, and the lack of reflection activities at the end of learning. To overcome these problems, there is an increase in socialization and training for teachers, a strengthening of collaboration between schools and parents, and the development of more innovative and student-centered learning strategies and methods, so that teachers are expected to continue to develop as professional educators who are able to answer the challenges of 21st century education.
Co-Authors Karlina Sari Mulyadi Mulyadi Nurlia, Ita