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All Journal Journal of Computing and Smart Ecosystems
Maulana Sihdi Habibie
Department of Information Technology, Faculty of Engineering and Computer Science, Universitas Muhammadiyah Semarang, Indonesia
Computer Science & IT Electrical & Electronics Engineering

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Applying the UX Honeycomb Model to Evaluate User Satisfaction in the Maxim Application Auliya Rohman Riquelme Al Ubaidah; Eva Febyliana; Maulana Sihdi Habibie; Mustika Restu Nur Asri; Kilala Mahadewi; Nova Christina Sari; Muhammad Zainudin Al Amin
Journal of Computing and Smart Ecosystems Vol. 1 No. 2 (2025): J-CaSE
Publisher : S1 Teknologi Informasi, Universitas Muhammadiyah Semarang

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Abstract

This study evaluates the user experience of the Maxim application using Peter Morville’s UX Honeycomb approach, encompassing seven dimensions: usability, desirability, findability, accessibility, credibility, value, and usefulness. A descriptive quantitative method was employed, with data collected through questionnaires from active users of the Maxim application. Data analysis was conducted using descriptive statistics. The results indicate a positive evaluation, particularly in usability (access speed, average score of 3.87). However, the payment process and overall comfort received lower scores, suggesting the need for improvement. These findings indicate that the Maxim application is generally effective, but improvements to specific features could enhance user satisfaction.
Co-Authors Al Amin, Muhammad Zainudin Auliya Rohman Riquelme Al Ubaidah Eva Febyliana Kilala Mahadewi Mustika Restu Nur Asri Nova Christina Sari