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All Journal Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) International Journal Software Engineering and Computer Science (IJSECS) Jurnal Nasional Komputasi dan Teknologi Informasi
Dewi Lestari
Jambi University
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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User Trust, Security, and Data Privacy Awareness in GoPay Usage Using Protection Motivation Theory (PMT) Diva Ayu Gitareswara; Tri Suratno; Dewi Lestari
International Journal Software Engineering and Computer Science (IJSECS) Vol. 5 No. 2 (2025): AUGUST 2025
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijsecs.v5i2.4518

Abstract

The widespread adoption of GoPay in Indonesia has raised significant questions about user data privacy and security, dimensions frequently overlooked by traditional utility-focused adoption models such as TAM and UTAUT. This research addresses that gap by applying Protection Motivation Theory (PMT) to examine the psychological drivers behind GoPay usage intention. Through a quantitative national survey of 105 active users analyzed via PLS-SEM, the model explained 69.3% of variance in behavioral intention (R²=0.693). Results show that privacy concern, perceived severity, perceived vulnerability, response cost, response efficacy, and trust significantly and positively influence usage intention. In contrast, security features and user self-efficacy were not significant drivers. The findings demonstrate that users' behavioral intentions are more strongly influenced by their evaluation of potential threats and confidence in the service provider's protective capabilities rather than technical security features or personal competence alone. The study advances understanding of digital payment adoption by revealing that psychological threat assessment processes, rather than technical security perceptions, primarily drive user decisions. GoPay users prioritize the platform's ability to protect them over their own technical skills or general security features. These findings offer practical implications for digital wallet providers seeking to enhance user adoption through targeted trust-building strategies rather than solely focusing on technical security improvements.
Pengaruh Kualitas Website Perpustakaan Universitas Jambi Terhadap Kepuasan Pengguna Menggunakan Metode WebQEM Dewi Lestari; Daniel Arsa; Tania Rahmadesia
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 9 No 1 (2025): JANUARI-MARET 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v9i1.3202

Abstract

Research uses the WebQEM technique, which assesses four factors: usability, functionality, reliability, and efficiency, to examine how the Jambi University library website quality affects user satisfaction. Eighty respondents completed questionnaires that were used to gather data. The findings demonstrate that, while there is room for improvement in a number of areas, including ease of help retrieval, page navigation, link validity, and information relevance, the quality of the library website has a positive and significant impact on user happiness. Users believe that the website is devoid of helpful features, navigates poorly, has broken links, and occasionally offers information that is insufficient for their needs. Enhancing navigation, adding help services, and assessing the accuracy of links and the suitability of the content are some suggestions for enhancement to the website.
Analisis Penerimaan Website Survei Kepuasan Masyarakat (SKM) Dinas Komunikasi dan Informatika Provinsi Jambi Menggunakan Model TAM dan EUCS Rizky Andreansyah; Dewi Lestari; Ari Andrianti
Jurnal Nasional Komputasi dan Teknologi Informasi Vol. 9 No. 3 (2026): Juni, 2026
Publisher : Program Studi Teknik Komputer, Fakultas Teknik. Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/th845d86

Abstract

Abstrak - Website Survei Kepuasan Masyarakat (SKM) Diskominfo Provinsi Jambi digunakan sebagai media untuk mengumpulkan penilaian, kritik, dan saran masyarakat terhadap layanan publik. Penelitian ini bertujuan untuk menganalisis penerimaan dan kepuasan pengguna Website SKM menggunakan integrasi model Technology Acceptance Model (TAM) dan End-User Computing Satisfaction (EUCS). Penelitian menggunakan pendekatan kuantitatif dengan melibatkan 115 responden yang pernah menggunakan Website SKM. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan metode Partial Least Squares-Structural Equation Modeling (PLS-SEM) dengan bantuan SmartPLS. Hasil penelitian menunjukkan bahwa variabel Perceived Usefulness, Perceived Ease of Use, Content, Format, dan Ease berpengaruh terhadap Attitude, sedangkan Accuracy dan Timeliness tidak berpengaruh terhadap Attitude. Selain itu, Attitude berpengaruh terhadap User Satisfaction. Variabel Content menjadi faktor yang paling dominan dalam memengaruhi Attitude, sedangkan Attitude menjadi faktor yang paling kuat dalam memengaruhi User Satisfaction. Hasil penelitian menunjukkan bahwa integrasi model TAM dan EUCS mampu menjelaskan faktor-faktor yang memengaruhi penerimaan dan kepuasan pengguna Website SKM Diskominfo Provinsi Jambi. Kata kunci : Technology Acceptance Model; End-User Computing Satisfaction; penerimaan pengguna; kepuasan pengguna; Website SKM; Abstract - The Community Satisfaction Survey (SKM) Website of the Jambi Provincial Communication and Informatics Office serves as a platform for collecting public assessments, criticisms, and suggestions regarding public services. This study aims to analyze user acceptance and satisfaction toward the SKM Website by integrating the Technology Acceptance Model (TAM) and End-User Computing Satisfaction (EUCS) models. A quantitative approach was employed involving 115 respondents who had used the SKM Website. Data were collected through questionnaires and analyzed using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method with SmartPLS software. The results indicate that Perceived Usefulness, Perceived Ease of Use, Content, Format, and Ease significantly influence Attitude, while Accuracy and Timeliness do not significantly influence Attitude. In addition, Attitude significantly influences User Satisfaction. Content was identified as the most dominant factor affecting Attitude, while Attitude had the strongest influence on User Satisfaction. These findings demonstrate that the integration of TAM and EUCS effectively explains the factors influencing user acceptance and satisfaction with the SKM Website of the Jambi Provincial Communication and Informatics Office. Keywords: Technology Acceptance Model; End-User Computing Satisfaction; user acceptance; user satisfaction; SKM Website;  
Co-Authors Ari Andrianti Arsa, Daniel Diva Ayu Gitareswara Rizky Andreansyah Tania Rahmadesia Tri Suratno