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All Journal Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) International Journal Software Engineering and Computer Science (IJSECS)
Dewi Lestari
Jambi University
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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User Trust, Security, and Data Privacy Awareness in GoPay Usage Using Protection Motivation Theory (PMT) Diva Ayu Gitareswara; Tri Suratno; Dewi Lestari
International Journal Software Engineering and Computer Science (IJSECS) Vol. 5 No. 2 (2025): AUGUST 2025
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijsecs.v5i2.4518

Abstract

The widespread adoption of GoPay in Indonesia has raised significant questions about user data privacy and security, dimensions frequently overlooked by traditional utility-focused adoption models such as TAM and UTAUT. This research addresses that gap by applying Protection Motivation Theory (PMT) to examine the psychological drivers behind GoPay usage intention. Through a quantitative national survey of 105 active users analyzed via PLS-SEM, the model explained 69.3% of variance in behavioral intention (R²=0.693). Results show that privacy concern, perceived severity, perceived vulnerability, response cost, response efficacy, and trust significantly and positively influence usage intention. In contrast, security features and user self-efficacy were not significant drivers. The findings demonstrate that users' behavioral intentions are more strongly influenced by their evaluation of potential threats and confidence in the service provider's protective capabilities rather than technical security features or personal competence alone. The study advances understanding of digital payment adoption by revealing that psychological threat assessment processes, rather than technical security perceptions, primarily drive user decisions. GoPay users prioritize the platform's ability to protect them over their own technical skills or general security features. These findings offer practical implications for digital wallet providers seeking to enhance user adoption through targeted trust-building strategies rather than solely focusing on technical security improvements.
Pengaruh Kualitas Website Perpustakaan Universitas Jambi Terhadap Kepuasan Pengguna Menggunakan Metode WebQEM Dewi Lestari; Daniel Arsa; Tania Rahmadesia
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 9 No 1 (2025): JANUARI-MARET 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v9i1.3202

Abstract

Research uses the WebQEM technique, which assesses four factors: usability, functionality, reliability, and efficiency, to examine how the Jambi University library website quality affects user satisfaction. Eighty respondents completed questionnaires that were used to gather data. The findings demonstrate that, while there is room for improvement in a number of areas, including ease of help retrieval, page navigation, link validity, and information relevance, the quality of the library website has a positive and significant impact on user happiness. Users believe that the website is devoid of helpful features, navigates poorly, has broken links, and occasionally offers information that is insufficient for their needs. Enhancing navigation, adding help services, and assessing the accuracy of links and the suitability of the content are some suggestions for enhancement to the website.
Co-Authors Daniel Arsa Diva Ayu Gitareswara Tania Rahmadesia Tri Suratno