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All Journal Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) International Journal Software Engineering and Computer Science (IJSECS) Jurnal Nasional Komputasi dan Teknologi Informasi
Dewi Lestari
Jambi University
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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User Trust, Security, and Data Privacy Awareness in GoPay Usage Using Protection Motivation Theory (PMT) Diva Ayu Gitareswara; Tri Suratno; Dewi Lestari
International Journal Software Engineering and Computer Science (IJSECS) Vol. 5 No. 2 (2025): AUGUST 2025
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijsecs.v5i2.4518

Abstract

The widespread adoption of GoPay in Indonesia has raised significant questions about user data privacy and security, dimensions frequently overlooked by traditional utility-focused adoption models such as TAM and UTAUT. This research addresses that gap by applying Protection Motivation Theory (PMT) to examine the psychological drivers behind GoPay usage intention. Through a quantitative national survey of 105 active users analyzed via PLS-SEM, the model explained 69.3% of variance in behavioral intention (R²=0.693). Results show that privacy concern, perceived severity, perceived vulnerability, response cost, response efficacy, and trust significantly and positively influence usage intention. In contrast, security features and user self-efficacy were not significant drivers. The findings demonstrate that users' behavioral intentions are more strongly influenced by their evaluation of potential threats and confidence in the service provider's protective capabilities rather than technical security features or personal competence alone. The study advances understanding of digital payment adoption by revealing that psychological threat assessment processes, rather than technical security perceptions, primarily drive user decisions. GoPay users prioritize the platform's ability to protect them over their own technical skills or general security features. These findings offer practical implications for digital wallet providers seeking to enhance user adoption through targeted trust-building strategies rather than solely focusing on technical security improvements.
Pengaruh Kualitas Website Perpustakaan Universitas Jambi Terhadap Kepuasan Pengguna Menggunakan Metode WebQEM Dewi Lestari; Daniel Arsa; Tania Rahmadesia
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 9 No 1 (2025): JANUARI-MARET 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v9i1.3202

Abstract

Research uses the WebQEM technique, which assesses four factors: usability, functionality, reliability, and efficiency, to examine how the Jambi University library website quality affects user satisfaction. Eighty respondents completed questionnaires that were used to gather data. The findings demonstrate that, while there is room for improvement in a number of areas, including ease of help retrieval, page navigation, link validity, and information relevance, the quality of the library website has a positive and significant impact on user happiness. Users believe that the website is devoid of helpful features, navigates poorly, has broken links, and occasionally offers information that is insufficient for their needs. Enhancing navigation, adding help services, and assessing the accuracy of links and the suitability of the content are some suggestions for enhancement to the website.
Analisis Penerimaan Website Survei Kepuasan Masyarakat (SKM) Dinas Komunikasi dan Informatika Provinsi Jambi Menggunakan Model TAM dan EUCS Rizky Andreansyah; Dewi Lestari; Ari Andrianti
Jurnal Nasional Komputasi dan Teknologi Informasi Vol. 9 No. 3 (2026): Juni, 2026
Publisher : Program Studi Teknik Komputer, Fakultas Teknik. Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/th845d86

Abstract

Abstrak - Website Survei Kepuasan Masyarakat (SKM) Diskominfo Provinsi Jambi digunakan sebagai media untuk mengumpulkan penilaian, kritik, dan saran masyarakat terhadap layanan publik. Penelitian ini bertujuan untuk menganalisis penerimaan dan kepuasan pengguna Website SKM menggunakan integrasi model Technology Acceptance Model (TAM) dan End-User Computing Satisfaction (EUCS). Penelitian menggunakan pendekatan kuantitatif dengan melibatkan 115 responden yang pernah menggunakan Website SKM. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan metode Partial Least Squares-Structural Equation Modeling (PLS-SEM) dengan bantuan SmartPLS. Hasil penelitian menunjukkan bahwa variabel Perceived Usefulness, Perceived Ease of Use, Content, Format, dan Ease berpengaruh terhadap Attitude, sedangkan Accuracy dan Timeliness tidak berpengaruh terhadap Attitude. Selain itu, Attitude berpengaruh terhadap User Satisfaction. Variabel Content menjadi faktor yang paling dominan dalam memengaruhi Attitude, sedangkan Attitude menjadi faktor yang paling kuat dalam memengaruhi User Satisfaction. Hasil penelitian menunjukkan bahwa integrasi model TAM dan EUCS mampu menjelaskan faktor-faktor yang memengaruhi penerimaan dan kepuasan pengguna Website SKM Diskominfo Provinsi Jambi. Kata kunci : Technology Acceptance Model; End-User Computing Satisfaction; penerimaan pengguna; kepuasan pengguna; Website SKM; Abstract - The Community Satisfaction Survey (SKM) Website of the Jambi Provincial Communication and Informatics Office serves as a platform for collecting public assessments, criticisms, and suggestions regarding public services. This study aims to analyze user acceptance and satisfaction toward the SKM Website by integrating the Technology Acceptance Model (TAM) and End-User Computing Satisfaction (EUCS) models. A quantitative approach was employed involving 115 respondents who had used the SKM Website. Data were collected through questionnaires and analyzed using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method with SmartPLS software. The results indicate that Perceived Usefulness, Perceived Ease of Use, Content, Format, and Ease significantly influence Attitude, while Accuracy and Timeliness do not significantly influence Attitude. In addition, Attitude significantly influences User Satisfaction. Content was identified as the most dominant factor affecting Attitude, while Attitude had the strongest influence on User Satisfaction. These findings demonstrate that the integration of TAM and EUCS effectively explains the factors influencing user acceptance and satisfaction with the SKM Website of the Jambi Provincial Communication and Informatics Office. Keywords: Technology Acceptance Model; End-User Computing Satisfaction; user acceptance; user satisfaction; SKM Website;  
Analisis Faktor Kesuksesan Aplikasi SeaBank Menggunakan Model DeLone dan McLean Dea Monika; Rizqa Raaiqa Bintana; Dewi Lestari
Jurnal Nasional Komputasi dan Teknologi Informasi Vol. 9 No. 4 (2026): Agustus, 2026
Publisher : Program Studi Teknik Komputer, Fakultas Teknik. Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/4dmby477

Abstract

Abstrak – Aplikasi SeaBank merupakan aplikasi bank digital milik Sea Group yang telah dirilis pada 26 Februari 2021 dan telah mendapatkan perhatian luas di Indonesia. Aplikasi SeaBank telah memiliki rating 4,9/5 dengan 1 Juta lebih ulasan yang positif dan negatif dari penggunanya pada perangkat Android dan IOS. Meskipun aplikasi SeaBank telah meraih popularitas dan memiliki rating yang cukup tinggi di Google Play Store, masih terdapat keluhan terkait fitur dan keamanan aplikasi. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang berkontribusi terhadap kesuksesan aplikasi SeaBank dengan menggunakan model DeLone dan McLean. Penelitian dilakukan terhadap 130 responden di Kota Jambi dan di analisis menggunakan metode PLS-SEM dengan SmartPLS 4.18. Hasil Penelitian menunjukkan dari 9 hipotesis terdapat 6 hipotesis berpengaruh signifikan dan 3 hipotesis tidak berpengaruh signifikan yaitu, information quality terhadap User Satisfaction, Service Quality terhadap Use, Service Quality terhadap User Satisfaction. Secara keseluruhan, keberhasilan aplikasi SeaBank lebih banyak dipengaruhi oleh System Quality, Information Quality, Use dan User Satisfaction. Selain itu, User Satisfaction merupakan variabel yang memiliki pengaruh paling besar terhadap Net Benefit, sehingga kepuasan pengguna menjadi faktor penting dalam menciptakan manfaat yang dirasakan pengguna aplikasi SeaBank. Kata kunci: SeaBank; DeLone & McLean; Bank Digital; SmartPLS; Kesuksesan; Abstract – The SeaBank app is a digital banking app owned by Sea Group that was released on February 26, 2021, and has garnered widespread attention in Indonesia. The SeaBank app has a rating of 4.9/5 with over 1 million positive and negative reviews from users on Android and iOS devices. Although the SeaBank app has gained popularity and maintains a high rating on the Google Play Store, there have been reports of a decline in the number of users and an increase in complaints regarding the app’s features and security. This study aims to analyze the factors contributing to the success of the SeaBank app using the DeLone and McLean model. The study was conducted on 130 respondents in the city of Jambi and analyzed using the PLS-SEM method with SmartPLS 4.18. The results show that out of 9 hypotheses, 6 had a significant effect and 3 did not: information quality on user satisfaction, service quality on usage, and service quality on user satisfaction. Overall, the success of the SeaBank app is primarily influenced by system quality, information quality, usage, and user satisfaction. Furthermore, user satisfaction is the variable with the greatest influence on net benefit; thus, user satisfaction is a critical factor in generating the benefits experienced by SeaBank app users. Keywords: SeaBank; DeLone & McLean; Digital Bank; SmartPLS; Success;
Co-Authors Ari Andrianti Arsa, Daniel Dea Monika Diva Ayu Gitareswara Rizky Andreansyah Rizqa Raaiqa Bintana Tania Rahmadesia Tri Suratno