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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Administrasi Terapan
Pattipeilohy, Victor R.
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Keselamatan Dan Kesehatan Kerja Serta Lingkungan Kerja Terhadap Produktivitas Kerja Karyawan Asthenu, Jean Rosalina; Pattipeilohy, Victor R.
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 11 No. 2 (2022)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v11i2.1234

Abstract

Employee productivity of PT. NengmeyPratama Malut Maluku (NMM) Ternate Branch in carrying out work is decreasing (low), this is due to the lack of employee knowledge about occupational safety and health and inadequate facilities in the work environment. The purpose of this paper is to examine the work productivity of employees and at the same time provide solutions for improvement. The method used is quantitative analysis in the form of theoretical studies and expert opinions about maximum employee productivity. The results showed that the work productivity of employees of PT. NengmeyPratama Malut Maluku (NMM) Ternate Branch is not optimal. To increase the work productivity of employees of PT. NengmeyPratama Malut Maluku (NMM) Ternate Branch can be done by conducting socialization to employees about occupational safety and health, and paying attention to facilities in the work environment in the form of K3 equipment in carrying out employee work so that an increase in employee productivity is expected. Keywords: 1) Occupational Health and Safety; 2) Work Environment; 3) Productivity
PENGARUH KEPUASAN DAN KEPERCAYAAN TERHADAP LOYALITAS KONSUMEN DALAM PENGGUNAAN JASA PENGIRIMAN BARANG Ratunara, Marla S.; Pattipeilohy, Victor R.; Louth, Frangky Jansen
Jurnal Administrasi Terapan Vol. 5 No. 1 (2026): Maret
Publisher : P3M Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jat.v5i1.3883

Abstract

This research aims to analyze the influence of trust and satisfaction on consumer loyalty to Shopee express. As one of the delivery services available in Indonesia. However, the reality is that there are still complaints from consumers regarding the performance of Shopee express employees, such as delays in the delivery time of ordered goods, failure to confirm the arrival of goods to consumers before delivery, refusal to accept complaints from consumers regarding the delivery service, and frequently asking consumers to pick up their goods themselves at the Shopee express office. This research uses a quantitative approach with data collected through questionnaires distributed to Shopee express users. Data analysis employs multiple linear regression to test the influence of independent variables (trust and satisfaction) on the dependent variable (consumer loyalty).The research results show that trust has a positive and significant effect on confidence with a regression coefficient of 0.000 (p < 0.05), and satisfaction has a positive and significant effect with a regression coefficient of 0.000 (p < 0.05). To improve this, companies need to optimize operational systems, enhance transparency, and train staff in honesty and professionalism. Focus on improving delivery reliability and service responsiveness.
Co-Authors Asthenu, Jean Rosalina Louth, Frangky Jansen Ratunara, Marla S.