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All Journal Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat Khazanah Multidisiplin
Nihayatul Adawiyah
Ilmu Kesekretariatan, Akademi Sekretaris dan Manajemen Kencana Bandung
Religion Humanities Economics, Econometrics & Finance Education Environmental Science

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Disiplin Kerja dan Promosi Jabatan: Kunci Peningkatan Kinerja Pegawai di Akademi Sekretaris dan Manajemen Kencana Bandung Nihayatul Adawiyah; Risna Amelia; Fifit Hadiaty
Khazanah Multidisiplin Vol. 6 No. 2 (2025): Khazanah Multidisiplin
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/kl.v6i2.50169

Abstract

Penelitian ini bertujuan menganalisis pengaruh disiplin kerja dan promosi jabatan terhadap kinerja pegawai di Akademi Sekretaris dan Manajemen Kencana Bandung. Urgensi penelitian ini terletak pada peran disiplin kerja dan promosi jabatan sebagai isu sentral pengelolaan SDM di pendidikan tinggi, khususnya perguruan tinggi swasta yang menghadapi keterbatasan sumber daya namun dituntut menjaga mutu layanan akademik dan tata kelola. Metode yang digunakan adalah survei kuantitatif dengan desain deskriptif-verifikatif. Sampel penelitian mencakup seluruh pegawai (n = 70) melalui kuesioner skala Likert, yang diuji validitas dan reliabilitasnya. Data dianalisis menggunakan regresi linier berganda, uji t, uji F, serta koefisien determinasi. Hasil penelitian menunjukkan bahwa disiplin kerja dan promosi jabatan secara simultan berpengaruh positif signifikan terhadap kinerja pegawai (F = 15,676; p < 0,001; R² = 0,319). Namun, pengaruh parsial keduanya tidak signifikan. Temuan ini menegaskan pentingnya penerapan kebijakan disiplin dan promosi secara terpadu untuk meningkatkan kinerja pegawai. Implikasi penelitian ini memberikan rekomendasi bagi manajemen perguruan tinggi untuk merancang kebijakan sumber daya manusia yang konsisten, transparan, dan berbasis kinerja.
Model Pelatihan Pelayanan Berbasis Kepuasan dan Kebahagiaan Pelanggan Pada Siswa Kelas XII SMK Prakarya Internasional Nihayatul Adawiyah; Muhammad Ridho; Fifit Hadiaty
Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat Vol. 4 No. 1 (2026): Community Empowerment : Jurnal Pengabdian dan Pemberdayaan Masyarakat
Publisher : Fisip UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/commen.v4i1.3243

Abstract

This community service program was motivated by the limited understanding among vocational high school students regarding service concepts that remain procedural and insufficiently oriented toward customers’ emotional experiences. The program aimed to improve students’ competencies in delivering services that integrate customer satisfaction and customer happiness. The activity employed a participatory training approach through interactive lectures, focused group discussions, and role-play simulations involving 94 twelfth-grade students of SMK Prakarya Internasional. This approach was designed to strengthen conceptual understanding, practical skills, and empathetic service attitudes oriented toward customer experience. The results demonstrated improvements across all evaluation indicators. Understanding of customer satisfaction increased from 65% to 84%, understanding of customer happiness increased from 52% to 83%, the ability to distinguish satisfaction from happiness increased from 58% to 86%, and empathy-based service attitudes increased from 68% to 89%. In addition, qualitative observations revealed behavioral changes among students, particularly in communication skills, responsiveness, and empathy during service practices. Therefore, the program proved effective in transforming students’ service orientation from task-based service to experience-based service and is relevant for strengthening vocational education competencies in the service sector.
Co-Authors Hadiaty, Fifit Muhammad Ridho Risna Amelia