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All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Teknik Sipil
Dara, Pase
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Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Peningkatan Kualitas Layanan Jalan Tol Pemalang Batang Prastiyo, Imam; Dara, Pase
Jurnal Teknik Sipil Vol 22 No 1 (2026): Jurnal Teknik Sipil
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jts.v22i1.11641

Abstract

Road infrastructure plays a vital role in supporting mobility and economic growth. The Pemalang Batang Toll Road, stretching 39.2 km, is part of the Trans Java network, serving as an alternative to the northern coastal (Pantura) route and driving regional economic development. While designed to provide fast and safe access, the toll road faces challenges such as poor road conditions and inadequate nighttime lighting. Despite efforts to meet the Minimum Service Standards (SPM) set by the government, existing conditions still cause user dissatisfaction, as reflected in the high number of accidents in 2022. This study aims to enhance the service quality of the Pemalang Batang Toll Road in accordance with SPM. The research employs a quantitative method, using primary data from questionnaires based on modified service quality (servqual) dimensions and secondary data from literature and regulations. Data analysis was conducted using importance performance analysis (IPA) with SPSS and the analytical hierarchy process (AHP) with expert choice. This study integrates the IPA and AHP methods to assess and prioritize toll road service quality improvements based on the users perspective. The findings show that the toll road’s services are not yet optimal, with seven service attributes placed in quadrant I (priority for improvement). Road surface condition was identified as the top priority for improvement, with a weight value of 42%.
Penyelenggaraan Angkutan Jalan Perintis yang Berkeselamatan Prastiyo, Imam Budy; Dara, Pase
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 13 No. 2 (2026): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v13i2.1967

Abstract

Angkutan jalan perintis adalah transportasi yang berperan penting dalam menghubungkan daerah-daerah terpencil serta daerah yang berpotensi namun belum mengalami perkembangan serta belum menguntungkan untuk dilayani secara komersil ke daerah-daerah yang telahberkembang atau pusat-pusat ekonomi, serta memungkinkan akses menuju sumber daya alam, layanan kesehatan, dan pendidikan. Namun demikian, penyelenggaraan angkutan jalanperintis baik yang sudah dan yang akan berjalan harus memenuhi berbagai aspek, baik kriteria pelayanan maupun persyaratan kendaraannya. penelitian ini bertujuan untuk mengetahui danmengidentifikasi aspek keselamatan dalam penyelenggaraan angkutan jalan perintis. Metodepenelitiannya yaitu deskriptif kualitatif dengan pendekatan kajian pustaka. Pengolahan dan analisis data menggunakan pendekatan Work Breakdown Structure dan Strength, Weakness, Opportunity, Threat untuk mengkaji aspek keselamatan yang ditinjau dari faktor Standar Pelayanan Minimal angkutan. Studi kasus penyelenggaraan angkutan jalan perintis di Provinsi Jambi dengan persentase 78,65% pemenuhan persyaratan kendaraan angkutan perintis, namun hal ini belum dilakukan pemeriksaan yang komprehensif terhadap 16 aspek yang termuat dalam standar pelayanan minimal angkutan pada aspek keselamatan. Strategi pengembangan perlu dilaksanakan sebagai upaya dalam peningkatan keselamatan dalam  penyelenggaraan angkutan jalan perintis di Indonesia
Co-Authors Prastiyo, Imam Prastiyo, Imam Budy