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The Impact of TVET Institute Directors’ Servant Leadership Style on Teachers’ Job Commitment in the Cambodian Context Sok, Chamnan; Mok, Sarom; Thay, Kosal; Sokha, Morn; Um, Saravuth
Journal of Mathematics Instruction, Social Research and Opinion Vol. 5 No. 1 (2026): March
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/misro.v5i1.1319

Abstract

The quality, cost-effectiveness and leadership responsiveness necessary for Technical and Vocational Education and Training (TVET) are affected by the lack of active leadership, stakeholder participation and staff commitment. Also, TVET Institutes are not very valuable and are not regarded by some Cambodians as a form of higher education, such as college or university education. In light of that, the primary purpose of this study was to analyze the impact of TVET Institute directors' servant leadership (S-LEA) style in promoting TVET teachers’ job commitment (J-COM) in Cambodia. To achieve the study’s purpose, the three research questions were developed at the levels of S-LEA style practice, teachers’ J-COM, and the influence of S-LEA style practices on teachers’ J-COM. The quantitative research approach and correlational study design were employed. A total of 225 TVET teachers from 8 TVET Institutes in Phnom Penh City participated in this study, using a simple random sample that provided all teachers an equal chance of selection through the [1] sample size determination procedure. The research data were collected via a questionnaire and analyzed using quantitative methods, including one-sample t-tests, correlation analyses, and simple linear regression. The research found that S-LEA practice and teachers’ J-COM were at moderate levels. It was also revealed that a significant correlation existed between TVET Institute directors’ S-LEA style and TVET teachers’ J-COM (r(225) = 0.77, p < 0.01). As a result, the regression model shows that S-LEA practices are a significant predictor of teachers’ J-COM (f(1,222) = 157.792, p<0.01). This study makes significant contributions both theoretically and practically. TVET Institutes offer a number of advantages to all Cambodians. As a national technical training program, TVET Institutes have performed a number of vital functions, including boosting the economy, benefiting the private sector, supporting the educational system, and fostering the development of both professional and personal traits.
Examining the Relationship Between Health Service Quality and Patient Satisfaction in Cambodian Public Hospitals: A SERVPERF-Based Study Thay, Kosal; Mok, Sarom; Hor, Mengheang; Som, Somuny
Journal of Mathematics Instruction, Social Research and Opinion Vol. 5 No. 1 (2026): March
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/misro.v5i1.1321

Abstract

The quality of health services in Cambodia continues to face multiple challenges. Despite ongoing reforms, gaps remain in meeting the expectations of key stakeholders. The purposes of this study were threefold: (1) to find out the level of service quality practice; (2) to determine the relationship between health service quality and patient satisfaction; (3) to examine the effect of each dimension of service quality on patient satisfaction. A quantitative approach was adopted, with structured questionnaires used to collect data, with a reliability between 0.82 and 0.96. A total of 220 patients visiting 11 public hospitals across Cambodia participated in this study, which used a purposive sampling method. The collected data were analyzed using descriptive and inferential statistics in SPSS. The results showed that overall service quality practice was perceived at a high level (M = 4.22, S.D. = 0.60). Among all SERVPERF dimensions, empathy and assurance had the highest mean scores (4.26 and 4.25, respectively), followed by reliability, tangibles, and responsiveness. The results also showed that all dimensions are positively and significantly associated with patient satisfaction at the 0.01 level, with overall correlation coefficients ranging from r = 0.62 to r = 0.89. This finding provides empirical validation of the SERVPERF model in Cambodian public hospitals, with empathy and assurance as key dimensions for enhancing patient satisfaction. Policymakers and health educators working in Cambodia are given recommendations. The Ministry of Health and international health partners may find this study useful.