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p-Index From 2021 - 2026
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All Journal Journal of Law and Social Politics Journal of Publicness Studies
Thay, Kosal
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Humanities Education Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Public Service Delivery in Cambodia: A Review of the One Window Service Office (OWSO) Implementation Thay, Kosal; Serey, Mardy
JPS: Journal of Publicness Studies Vol 3 No 02 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/v26ebv53

Abstract

Public service delivery in developing countries is a fundamental component of state-building, governance reform, and poverty reduction. Cambodia's shift from a centralized post-conflict administration to decentralized governance has been characterised by considerable organisational reform. Central to these endeavours is the One Window Service Office (OWSO) programme, a local government provision system which adopts a single-agency approach to increase transparency, accountability and effectiveness in local public administration services. The article offers an account of the OWSO model in Cambodia according to IMRAD (Introduction, Methods, Results, Discussion). This paper analyzes OWSO's performance on service quality and citizen satisfaction, based on a systematic review of research findings in academic literature, governmental reports, and international development assessments. It also argues that while the OWSO has successfully streamlined administrative procedures, reduced informal payments, and generated substantial state revenue, the ongoing effectiveness of OWSO is hampered by short staffing levels, poor digital infrastructure and enduring rural and urban divides. Comparison of regional models in Southeast Asia like Indonesia at PTSP and ARTA in the Philippines shows the importance of strong digital integration and sustained political will. The article concludes with policy recommendations aimed at furthering the public administration reform agenda in Cambodia.
An Analytical Framework for Understanding Governance, Public Action, and Organizational Coordination: A Systematic Literature Review Mok, Sarom; Chhun, Ramy; Hor, Mengheang; Thay, Kosal
Journal of Law and Social Politics Vol. 4 No. 3 (2026): Journal of Law and Social Politics
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jlsp.v4i3.133

Abstract

Background: The increasing complexity of public policy challenges has transformed governance systems, requiring effective coordination among diverse institutions. However, existing studies often examine governance paradigms, public action approaches, and coordination mechanisms separately. Objective: This study develops and proposes an integrated analytical framework for understanding the interrelationships among governance forms, public action approaches, and organizational coordination modes within the public sector. Methods: This study applies a systematic review of 45 scholarly works published between 2000 and 2024, drawn from major academic databases including Scopus, Web of Science, and Google Scholar using predefined selection criteria. Thematic coding and conceptual framework construction were employed to trace recurring patterns within governance scholarship. Results: The findings reveal three key contributions: first, the framework traces how public-sector governance has evolved from classical bureaucratic administration to managerial reforms and, subsequently, to collaborative governance arrangements, with each transition generating distinctive coordination mechanisms. Second, the analysis synthesizes four coordination modes (hierarchy, markets, networks, and collaboration) and establishes their alignment with specific governance paradigms. Third, the study identifies critical coordination challenges including specialization-coordination tensions, departmentalism, and accountability gaps. Conclusion:  The proposed framework provides a structured diagnostic tool for researchers and practitioners to analyze coordination effectiveness within specific governance contexts. Future research should empirically test this framework across diverse institutional settings.
Co-Authors Chhun, Ramy Hor, Mengheang Mok, Sarom Serey, Mardy