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All Journal Jurnal Ilmiah Teknik Industri
Santika, Resma Dwi
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Transportation

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STRATEGI PENINGKATAN KUALITAS PRODUK KEMASAN AMDK BERBASIS METODE SIX SIGMA DAN QFD Santika, Resma Dwi; Salomon, Lithrone Laricha; Doaly, Carla Olyvia
Jurnal Ilmiah Teknik Industri Vol. 13 No. 2 (2025): Jurnal Ilmiah Teknik Industri : Jurnal Keilmuan Teknik dan Manajemen Industri
Publisher : Program Studi Teknik Industri, Fakultas Teknik Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/6kjgmm72

Abstract

Increasingly fierce industrial competition requires companies to continuously improve the quality of their products to meet customer expectations and maintain competitiveness. This research was conducted at PT XYZ, a manufacturing company that produces Bottled Drinking Water (AMDK), with a focus on cup packaging products. The purpose of this research is to identify the types and causes of product defects, and formulate a quality improvement strategy using the Six Sigma method based on the DMAIC (Define, Measure, Analyze, Improve, Control) and Quality Function Deployment (QFD) approaches. The observation results show that the dominant types of defects are frosted cups, mushy cups, striped cups, and cup sizes that exceed the standard. The Defect per Million Opportunities (DPMO) calculation shows a value of 5.755 with a sigma level of 4, which means that the production process still requires significant improvement to achieve the Six Sigma target. Through the QFD stage, customer requirements are translated into technical characteristics that form the basis for the development of the House of Quality (HoQ). The results of this study provide a quality improvement strategy that is more structured and oriented to customer needs, and can be used as a reference for continuous improvement in the mineral water industry.
Co-Authors Doaly, Carla Olyvia Lithrone Laricha Salomon