Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET)
Ariani
Universitas Mulawarman
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
THE INFLUENCE OF AI IMPLEMENTATION IN LOCAL GOVERNMENT INFORMATION SYSTEMS ON THE EFFECTIVENESS OF PUBLIC SERVICE DELIVERY IN INDONESIA Dhea Revina Shabila; Joni Pratikno; Abdul Wahid; Ariani; Tetra Hidayati
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 6 (2025)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i6.4516

Abstract

The rapid development of technology has brought significant changes in various aspects of life, including governance. One of the innovations that has been widely adopted is Artificial Intelligence (AI), which plays a crucial role in enhancing the efficiency, effectiveness, and quality of public services. The Indonesian government itself has made efforts to utilize this technology through the Electronic-Based Government System (SPBE) policy, which is regulated in Presidential Decree No. 95 of 2018. The implementation of AI in the public sector is expected to support the vision of “Golden Indonesia 2045” by creating a more adaptive, transparent, and accountable bureaucracy. However, the implementation of AI in government is not without challenges, such as bureaucratic complexity, limited digital infrastructure, and low levels of technological literacy among state officials. Therefore, a comprehensive and sustainable strategy is needed, including the development of human resource competencies and the application of ethical policies aligned with the values of Pancasila and the AI principles agreed upon in the G20 forum. This study aims to analyze the impact of AI implementation in local government information systems on the effectiveness of public service delivery in Indonesia. Additionally, this research also explores the extent to which AI implementation can drive organizational development in government agencies with complex hierarchical structures. The findings of this study are expected to provide both theoretical and practical contributions to strengthening technology-based governance in Indonesia.
THE INFLUENCE OF SERVICE DIGITALIZATION AND TECHNOLOGY COMPETENCY ON EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ADAPTABILITY AT BANK BRI SAMARINDA GAJAH MADA BRANCH Ariani; Irsan Tricahyadinata; Wirasmi Wardhani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 7 (2026): JUNE
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Digital transformation in the banking sector requires employees not only to operate technology-based service systems, but also to adjust their work behavior quickly, flexibly, and productively. This study aims to analyze the influence of service digitalization and technology competence on employee performance and to examine the mediating role of employee adaptability at Bank BRI Samarinda Gajah Mada Branch. This research employed a quantitative explanatory design. The research population consisted of all 149 employees at Bank BRI Samarinda Gajah Mada Branch; therefore, a census or saturated sampling technique was applied. Data were collected using a Likert-scale questionnaire and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that service digitalization has a positive and significant effect on employee adaptability and employee performance. Technology competence also has a positive and significant effect on employee adaptability and employee performance. Furthermore, employee adaptability positively and significantly affects employee performance and partially mediates the effect of service digitalization and technology competence on employee performance. These findings confirm that successful banking digital transformation depends not only on technological infrastructure, but also on employees' readiness to adapt to changing work processes. This study recommends strengthening technology training, change-management support, and an adaptive work culture to ensure that service digitalization translates into sustainable performance improvement.
Co-Authors Abdul Wahid Dhea Revina Shabila Irsan Tricahyadinata Joni Pratikno Wirasmi Wardhani