Aldri Frinaldi
Program Studi Magister Ilmu Administrasi Negara, Universitas Negeri Padang

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TRANSFORMING PUBLIC ORGANIZATION CULTURE TOWARDS MORE RESPONSIVE SERVICES: Transformasi Budaya Organisasi Publik Menuju Pelayanan yang Lebih Responsif Hendri Gunawan; Aldri Frinaldi; Angga Putra Tri Rezeki
Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Vol 10 No 3 (2026): SANTHET: (JURNAL SEJARAH, PENDIDIKAN DAN HUMANIORA) 
Publisher : Proram studi pendidikan Sejarah Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/santhet.v10i3.7191

Abstract

The transformation of public organizational culture has become a strategic issue in improving the responsiveness of public services amid increasingly complex and dynamic societal demands. This study aims to systematically examine the role of public organizational culture transformation in fostering more responsive, adaptive, and accountable public services. The research employed a Systematic Literature Review (SLR) of scholarly articles published between 2020 and 2025, sourced from Google Scholar. Data were analyzed using a content analysis approach to identify key themes and patterns across the literature. The findings indicate that public service responsiveness is shaped by civil servant professionalism, adaptive leadership, service innovation and digitalization, institutional change, and consistent regulatory and governance support. Organizational culture transformation extends beyond technological adoption to encompass changes in values, work ethics, and service orientation. This study concludes that transforming public organizational culture is a fundamental prerequisite for achieving public services that are citizen-oriented, transparent, and sustainable.
Organizational Culture Change in Public Sector Development through Innovative Organizational Practices: Perubahan Budaya Organisasi dalam Pengembangan Sektor Publik melalui Praktik Organisasi yang Inovatif Anggos Habil Seulalae; Aldri Frinaldi; Angga Putra Tri Rezeki
Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Vol 10 No 2 (2026): SANTHET: (JURNAL SEJARAH, PENDIDIKAN DAN HUMANIORA) 
Publisher : Proram studi pendidikan Sejarah Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/santhet.v10i2.7123

Abstract

This article examines the role of organizational culture in public sector development through innovative organizational practices. The public sector is increasingly required to improve performance, accountability, and service quality amid complex governance challenges. Organizational culture is widely recognized as a critical internal factor influencing organizational behavior and performance; however, it is often treated as a static supporting variable rather than a dynamic process of change. This study employs a qualitative approach using a critical literature review to analyze scholarly publications published between 2021 and 2025. The literature was sourced from national and international journals through databases such as Google Scholar, Scopus, and accredited SINTA journals. The analysis was conducted using a critical thematic approach to identify dominant themes, conceptual patterns, and limitations in existing studies. The findings indicate that organizational culture plays a significant role in shaping public sector performance, adaptability, and innovation capacity. Nevertheless, most studies have not fully integrated organizational culture as an embedded and transformative process linked to innovative organizational practices. This article highlights the need for a more holistic analytical framework that connects cultural change with sustainable innovation to support long-term public sector development.