Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer
Athaillah Tri Naufaldo
Universitas Aisyiyah Palembang
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Perancangan Sistem Antrian Pasien Klinik Berorientasi Pengalaman Pengguna Dengan Metode Design Thinking Muhammad Furqan Nazuli; rudiansyah; Athaillah Tri Naufaldo
BETRIK Vol. 16 No. 03 (2025): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36050/sag5d523

Abstract

This study aims to design a patient queuing system in a clinic that is oriented towards user experience using the Design Thinking method. The main problems identified include long waiting times, unclear queue status information, and high administrative workload due to manual management. The Design Thinking approach is applied through five iterative stages: empathize, define, ideate, prototype, and testing. Based on the analysis of user needs for information transparency and ease of access, a web-based system prototype was developed with the main features of online registration without logging in, waiting time estimation, and real-time queue monitoring. The system evaluation involved 15 respondents using the System Usability Scale (SUS) instrument and resulted in an average score of 82.83, which is included in the Excellent (Grade A) category. This study provides practical contributions in the form of solutions for operational efficiency and transparency of clinical services, and provides academic contributions by enriching the health informatics literature regarding the effectiveness of implementing Human-Centered Design in overcoming barriers to technology adoption in primary healthcare facilities with limited resources.
Co-Authors Muhammad Furqan Nazuli rudiansyah