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All Journal Journal Health Applied Science And Technology (JHAST) Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer
rudiansyah
Universitas Aisyiyah Palembang
Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Education Environmental Science Health Professions Immunology & microbiology Public Health

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IMPLEMENTATION OF THINKING DESIGN FOR OPTIMIZING THE UI/UX OF THE ORDERING CHATBOT AT WARUNG PEMPEK MANG HANIF: IMPLEMENTATION OF THINKING DESIGN FOR OPTIMIZING THE UI/UX OF THE ORDERING CHATBOT AT WARUNG PEMPEK MANG HANIF kartina, Riza; Arif Fadillah; Rudiansyah
jurnal kesehatan terapan sains dan teknologi Vol 3 No 2 (2025): Journal Health Applied Science And Technology (JHAST)
Publisher : IKesT Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52523/jhast.v3i2.91

Abstract

In the ever-growing digital era, Warung Pempek Mang Hanif faces challenges in managing an increasingly complex ordering process due to the increasing number of customers. The current manual ordering system has limitations such as recording errors, delays, and customer dissatisfaction. This research aims to optimize the UI/UX of an ordering chatbot by applying a Design Thinking approach. Design Thinking methodology is applied to understand user needs and preferences, design innovative solutions, and ensure optimal user experience. Chatbot development was carried out using the Eclipse IDE and the Java programming language, focusing on main features such as order acceptance, menu information and order status. This research shows that the application of Design Thinking can produce responsive, intuitive and efficient chatbots, thereby increasing customer satisfaction and reducing staff workload.
Perancangan Sistem Antrian Pasien Klinik Berorientasi Pengalaman Pengguna Dengan Metode Design Thinking Muhammad Furqan Nazuli; rudiansyah; Athaillah Tri Naufaldo
BETRIK Vol. 16 No. 03 (2025): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36050/sag5d523

Abstract

This study aims to design a patient queuing system in a clinic that is oriented towards user experience using the Design Thinking method. The main problems identified include long waiting times, unclear queue status information, and high administrative workload due to manual management. The Design Thinking approach is applied through five iterative stages: empathize, define, ideate, prototype, and testing. Based on the analysis of user needs for information transparency and ease of access, a web-based system prototype was developed with the main features of online registration without logging in, waiting time estimation, and real-time queue monitoring. The system evaluation involved 15 respondents using the System Usability Scale (SUS) instrument and resulted in an average score of 82.83, which is included in the Excellent (Grade A) category. This study provides practical contributions in the form of solutions for operational efficiency and transparency of clinical services, and provides academic contributions by enriching the health informatics literature regarding the effectiveness of implementing Human-Centered Design in overcoming barriers to technology adoption in primary healthcare facilities with limited resources.
Co-Authors Arif Fadillah Athaillah Tri Naufaldo Kartina, Riza Muhammad Furqan Nazuli