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All Journal RABIT: Jurnal Teknologi dan Sistem Informasi Univrab bit-Tech
Aliza Fatha Amanda
UIN Syarif Hidayatullah Jakarta
Computer Science & IT Engineering

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Systematic Literature Review: Customer Satisfaction With Mobile Banking Super Apps Rinda Hesti Kusumaningtyas; Aliza Fatha Amanda; Safina Yulianti; Sultan Tedja Permana
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.3146

Abstract

The rapid growth of digital banking has transformed customer interaction patterns, leading Islamic financial institutions to develop mobile banking super apps that integrate financial and lifestyle services. However, research comparing customer satisfaction across multiple Islamic super apps remains limited. This study aims to systematically examine and synthesize previous research on user satisfaction factors and analytical approaches used in Islamic mobile banking applications in Indonesia, focusing on BYOND by BSI, Muamalat DIN, and Mobile Maslahah. This research adopts the Systematic Literature Review (SLR) method following the frameworks of Kitchenham (2004) and Petersen et al. (2008). Relevant peer-reviewed articles published between 2021 and 2025 were retrieved from academic databases such as Google Scholar, ResearchGate, and SINTA. The inclusion criteria ensured that only studies explicitly addressing customer satisfaction with Islamic mobile banking were analyzed. Fifteen studies met the inclusion requirements and were synthesized through narrative and thematic analysis. The findings reveal that most studies applied quantitative descriptive approaches, with Technology Acceptance Model (TAM) as the most commonly used framework. Key satisfaction determinants include ease of use, efficiency, trust, service quality, and Sharia compliance. These indicate that both functional performance and Islamic value alignment play crucial roles in shaping customer satisfaction. The review contributes to the literature by highlighting comparative satisfaction patterns among Islamic super apps and identifying research gaps for future empirical validation. Recommendations are offered for banks and developers to enhance user experience while reinforcing Sharia-based trust.
EVALUASI APLIKASI MOBILE DESAIN MENGGUNAKAN METODE NIELSEN’S ATTRIBUTES OF USABILITY: EVALUATION OF MOBILE APPLICATION DESIGN USING NIELSEN'S ATTRIBUTES OF USABILITY METHOD Khadijah Hulliya; Aliza Fatha Amanda
Rabit : Jurnal Teknologi dan Sistem Informasi Univrab Vol 9 No 2 (2024): Juli
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/rabit.v9i2.4769

Abstract

To achieve good software standards, software quality testing is required, including usability. One of the factors that determine software quality is ease of use. In this study, the authors conducted research on the Canva application. This application has been downloaded 100 million times by users on Google Playstore. In this study, the authors used the usability testing method. The data used in this study were obtained through questionnaires and literature studies. The purpose of this research is to find out the results of the usability evaluation of the Canva application. Data was obtained through literature research and Nielsen's questionnaire on usability features. The use of Nielsen's Usability Attributes questionnaire method, which has five indicators: Learnability (easy to learn), Efficiency (efficient), Memorability (easy to remember), Errors (failure), and Satisfaction (satisfaction), the purpose of this study is to determine the results of usability evaluation on the Canva application. Testing with the NAU method gives an average result of 4.02 (Agree) from a rating scale of 5 (Strongly Agree). That is, users agree that the function runs well.
Co-Authors Khadijah Hulliya Rinda Hesti Kusumaningtyas, Rinda Hesti Safina Yulianti Sultan Tedja Permana