Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Penelitian Ilmiah INTAJ
Annisa Larasati Chairani
Universitas Sriwijaya Palembang
Arts Humanities Education Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Praktik Maladministrasi di Pemerintah Daerah: Respon Ombudsman dalam Kasus Pelayanan Publik: Respon Ombudsman dalam Kasus Pelayanan Publik Pandu Pamungkas; Annisa Larasati Chairani
Jurnal Penelitian Ilmiah INTAJ Vol. 10 No. 1 (2026): dusk
Publisher : LP3M Universitas Al-Qolam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35897/intaj.v10i1.2458

Abstract

Maladministration in the management of public services remains a significant challenge faced by local governments in Indonesia. Maladministrative practices not only reduce the quality of public services but also erode public trust in government institutions and weaken public sector integrity. This study aims to analyse the forms of maladministration in local government public services and to examine the role of the Ombudsman in conducting interventions and supervision to improve governance. This research employs a qualitative approach using a case study method, focusing on the handling of public complaints related to public services in a selected local government. Data were collected through document analysis and review of Ombudsman reports. The findings indicate that maladministration manifests in various forms, including undue delay, procedural deviation, failure to provide services, and abuse of authority. The Ombudsman plays a crucial role in improving public services through examination processes, recommendations, and compliance monitoring. However, the effectiveness of the Ombudsman’s role faces several challenges, particularly the low level of compliance by local governments with the issued recommendations.
Co-Authors Pandu Pamungkas