Pandu Pamungkas
Universitas Sriwijaya

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Optimalisasi Sistem Informasi melalui Website Desa dalam Rangka Mewujudkan Smart Village di Desa Tanjung Baru Ranau Junaidi; Rindy Putri Hapsari; Ina Masruroh; Pandu Pamungkas; Zetia Wijayanti
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 9 No. 2 (2026): April 2026
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v9i2.4306

Abstract

Abstract: Community empowerment is essential for fostering independence and improving the quality of public services at the village level. Tanjung Baru Ranau Village, located in South Ogan Komering Ulu Regency, is known for its rich natural beauty. However, this potential has not been fully utilized by the village government due to the absence of digital media for promoting local tourism. To address this challenge, an empowerment program was carried out through digitalization initiatives, including socialization on the use of the village website, website management training, and the handover of the newly developed Tanjung Baru Ranau Village website. The website was designed to support administrative services, publish village information, and promote tourism potential. The implementation method consisted of initial observations to identify village needs and potentials, followed by program socialization, technical training on website operation, and ongoing assistance in implementing technological innovations. The results of the training show that the Tanjung Baru Ranau Village website was successfully developed and that village officials gained the necessary skills to manage it effectively. This improvement supports the realization of transparent and accountable governance and enables the optimal development of village potentials. Overall, the empowerment program successfully increased village officials’ understanding of the importance of digitalization in governance systems by 48%. Keywords: digitalization; village information system; village website Abstrak: Pemberdayaan masyarakat merupakan kunci dalam mendorong kemandirian dan peningkatan kualitas pelayanan publik di tingkat desa. Desa Tanjung Baru Ranau merupakan salah satu desa yang termasuk dalam Kabupaten Ogan Komering Ulu Selatan yang dikenal dengan potensi alamnya yang indah. Keindahan alam tersebut belum dapat dimanfaatkan dengan maksimal oleh pemerintah desa karena belum menggunakan media digital untuk mempromosikan wisata lokal yang ada di Desa tanjung Baru Ranau. Untuk menjawab permasalahan tersebut, dilakukan program pemberdayaan melalui sosialisasi digitalisasi melalui website desa dan pelatihan pengelolaan website seta penyerahan website Desa Tanjung Baru Ranau. Website ini dirancang untuk mencakup layanan administrasi, publikasi informasi desa, serta promosi potensi wisata. Metode pelaksanaan kegiatan meliputi tahap observasi awal guna mengidentifikasi kebutuhan dan potensi desa, dilanjutkan dengan sosialisasi progra, pelatihan teknis pengelolaan website serta pendampingan implementasi inovasi teknologi. Hasil dari pelatihan pembuatan dan pengoperasian Website Desa Tanjung Ranau adalah terciptanya website desa dan keterampilan perangkat desa dalam mengelola website desa dengan baik dan benar agar dapat menyelenggarakan pemerintahan yang transparan, akuntabel dan mampu mengembangkan potensi desa secara optimal. Secara keseluruhan pemberdayaan yang dilakukan berhasil meningkatkan pemahaman aparat desa sebesar 48% dalam memahami pentingnya digitalisasi dalam sistem pemerintahan. Kata kunci: digitalisasi; sistem informasi desa; website desa
Praktik Maladministrasi di Pemerintah Daerah: Respon Ombudsman dalam Kasus Pelayanan Publik: Respon Ombudsman dalam Kasus Pelayanan Publik Pandu Pamungkas; Annisa Larasati Chairani
Jurnal Penelitian Ilmiah INTAJ Vol. 10 No. 1 (2026): dusk
Publisher : LP3M Universitas Al-Qolam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35897/intaj.v10i1.2458

Abstract

Maladministration in the management of public services remains a significant challenge faced by local governments in Indonesia. Maladministrative practices not only reduce the quality of public services but also erode public trust in government institutions and weaken public sector integrity. This study aims to analyse the forms of maladministration in local government public services and to examine the role of the Ombudsman in conducting interventions and supervision to improve governance. This research employs a qualitative approach using a case study method, focusing on the handling of public complaints related to public services in a selected local government. Data were collected through document analysis and review of Ombudsman reports. The findings indicate that maladministration manifests in various forms, including undue delay, procedural deviation, failure to provide services, and abuse of authority. The Ombudsman plays a crucial role in improving public services through examination processes, recommendations, and compliance monitoring. However, the effectiveness of the Ombudsman’s role faces several challenges, particularly the low level of compliance by local governments with the issued recommendations.