Garuda - Garba Rujukan Digital

Optimalisasi Sistem Informasi melalui Website Desa dalam Rangka Mewujudkan Smart Village di Desa Tanjung Baru Ranau Junaidi; Rindy Putri Hapsari; Ina Masruroh; Pandu Pamungkas; Zetia Wijayanti
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 9 No. 2 (2026): April 2026
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v9i2.4306

Abstract: Community empowerment is essential for fostering independence and improving the quality of public services at the village level. Tanjung Baru Ranau Village, located in South Ogan Komering Ulu Regency, is known for its rich natural beauty. However, this potential has not been fully utilized by the village government due to the absence of digital media for promoting local tourism. To address this challenge, an empowerment program was carried out through digitalization initiatives, including socialization on the use of the village website, website management training, and the handover of the newly developed Tanjung Baru Ranau Village website. The website was designed to support administrative services, publish village information, and promote tourism potential. The implementation method consisted of initial observations to identify village needs and potentials, followed by program socialization, technical training on website operation, and ongoing assistance in implementing technological innovations. The results of the training show that the Tanjung Baru Ranau Village website was successfully developed and that village officials gained the necessary skills to manage it effectively. This improvement supports the realization of transparent and accountable governance and enables the optimal development of village potentials. Overall, the empowerment program successfully increased village officials’ understanding of the importance of digitalization in governance systems by 48%. Keywords: digitalization; village information system; village website Abstrak: Pemberdayaan masyarakat merupakan kunci dalam mendorong kemandirian dan peningkatan kualitas pelayanan publik di tingkat desa. Desa Tanjung Baru Ranau merupakan salah satu desa yang termasuk dalam Kabupaten Ogan Komering Ulu Selatan yang dikenal dengan potensi alamnya yang indah. Keindahan alam tersebut belum dapat dimanfaatkan dengan maksimal oleh pemerintah desa karena belum menggunakan media digital untuk mempromosikan wisata lokal yang ada di Desa tanjung Baru Ranau. Untuk menjawab permasalahan tersebut, dilakukan program pemberdayaan melalui sosialisasi digitalisasi melalui website desa dan pelatihan pengelolaan website seta penyerahan website Desa Tanjung Baru Ranau. Website ini dirancang untuk mencakup layanan administrasi, publikasi informasi desa, serta promosi potensi wisata. Metode pelaksanaan kegiatan meliputi tahap observasi awal guna mengidentifikasi kebutuhan dan potensi desa, dilanjutkan dengan sosialisasi progra, pelatihan teknis pengelolaan website serta pendampingan implementasi inovasi teknologi. Hasil dari pelatihan pembuatan dan pengoperasian Website Desa Tanjung Ranau adalah terciptanya website desa dan keterampilan perangkat desa dalam mengelola website desa dengan baik dan benar agar dapat menyelenggarakan pemerintahan yang transparan, akuntabel dan mampu mengembangkan potensi desa secara optimal. Secara keseluruhan pemberdayaan yang dilakukan berhasil meningkatkan pemahaman aparat desa sebesar 48% dalam memahami pentingnya digitalisasi dalam sistem pemerintahan. Kata kunci: digitalisasi; sistem informasi desa; website desa

Praktik Maladministrasi di Pemerintah Daerah: Respon Ombudsman dalam Kasus Pelayanan Publik: Respon Ombudsman dalam Kasus Pelayanan Publik Pandu Pamungkas; Annisa Larasati Chairani
Jurnal Penelitian Ilmiah INTAJ Vol. 10 No. 1 (2026): dusk
Publisher : LP3M Universitas Al-Qolam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35897/intaj.v10i1.2458

Maladministration in the management of public services remains a significant challenge faced by local governments in Indonesia. Maladministrative practices not only reduce the quality of public services but also erode public trust in government institutions and weaken public sector integrity. This study aims to analyse the forms of maladministration in local government public services and to examine the role of the Ombudsman in conducting interventions and supervision to improve governance. This research employs a qualitative approach using a case study method, focusing on the handling of public complaints related to public services in a selected local government. Data were collected through document analysis and review of Ombudsman reports. The findings indicate that maladministration manifests in various forms, including undue delay, procedural deviation, failure to provide services, and abuse of authority. The Ombudsman plays a crucial role in improving public services through examination processes, recommendations, and compliance monitoring. However, the effectiveness of the Ombudsman’s role faces several challenges, particularly the low level of compliance by local governments with the issued recommendations.

Kontribusi Sektor Pertambangan terhadap Kesejahteraan Masyarakat: Analisis Kebijakan Publik di Kabupaten Lahat Zetia Wijayanti; Pandu Pamungkas; Maelani Maelani; Anisa Bella; Angel Lauren; Dewi Eliza
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.432

Lahat Regency has significant economic potential in the mineral and coal mining sector, which is a major contributor to regional income and plays a crucial role in driving economic growth. This study aims to analyze the mining sector's contribution to improving community welfare in Lahat Regency by incorporating the policy implementation framework proposed by George C. Edward III. The research method employed a qualitative approach through literature study and secondary data analysis sourced from the Lahat Regency Government's Notes to Financial Reports (CaLK) and data from the Central Statistics Agency (BPS). The results show that the mining sector contributes the most to regional income, with a significant increase reaching 36.49% in 2023, and per capita income rising to Rp65.83 million per year. However, this increase has not been accompanied by a decrease in the poverty rate, with Lahat Regency still ranking second in terms of the number of poor people in South Sumatra Province. This condition indicates that the mining sector has not provided an equitable economic impact on the community.

Transformasi Pelayanan Publik: Strategi Menghadapi Era Society 5.0 Irsad Munawir; Pandu Pamungkas
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.441

Rapidly developing digital technology has drastically changed human life, including the way public services are delivered. The concept of Society 5.0 has emerged as a new model that focuses on the use of technology for humans, with the aim of improving the welfare and quality of life of society. This article aims to comprehensively describe public services in the era of Society 5.0 through a literature study approach. The research method used is a literature study by reviewing scientific journals, academic books, and policy documents relevant to public services and Society 5.0. The results of the study show that public services in the era of Society 5.0 are characterized by the integration of advanced digital technologies such as artificial intelligence, big data, and the Internet of Things in the service process, as well as a shift in service orientation that is more focused on the needs and experiences of the community. Public services not only function as a mechanism for administrative fulfillment, but also as an instrument for creating sustainable public value. This article outlines a public service 5.0 model based on human-centred digital governance, hybrid governance services, and public complaints as evaluative indicators for creating sustainable public value.

The role of ethics in improving the quality of public services Pandu Pamungkas; Irsad Munawir
Priviet Social Sciences Journal Vol. 5 No. 9 (2025): September 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i9.705

Ethics play a fundamental role in shaping the quality of public services, providing the foundation for professionalism, transparency, accountability, and fairness in governance. This study aims to analyze the role of ethics in improving public service delivery through a comprehensive literature review. By employing a descriptive qualitative approach and library research method, this study synthesizes insights from books, peer-reviewed journal articles, laws and regulations, official institutional reports, and international publications. The findings revealed that ethical standards significantly contribute to building public trust, preventing maladministration, and fostering clean governance. However, challenges persist in implementing ethics within the public sector, including weak law enforcement, limited ethical awareness among officials, and the persistence of a patrimonial bureaucratic culture. To address these obstacles, this study highlights the need to strengthen bureaucratic reform, integrate ethics education into civil service training, and enhance participatory monitoring systems. This study contributes both theoretically and practically by emphasizing ethics as an indispensable pillar of good governance and offering recommendations to enhance the effectiveness, fairness, and accountability of public services.

Analisis Spasial Tingkat Kepuasan Masyarakat dalam Pengelolaan Sampah di Kota Palembang Ina Masruroh; Zetia Wijayanti; Pandu Pamungkas
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 5 No. 1 (2026): Takuana (April-June)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v5i1.552

Waste management is a critical public service that influences environmental quality and community welfare. Differences in urban spatial characteristics may affect the quality of waste management services and public satisfaction. This study aims to analyze differences in public satisfaction toward waste management across regional typologies in Palembang City. A quantitative comparative approach was employed using survey data collected from residents in six sub-districts representing city core, suburban, and fringe areas. Data were analyzed using descriptive statistics and the Kruskal–Wallis test due to non-normal data distribution. The results showed that the city core area had the highest average satisfaction score (M = 3.67), followed by suburban (M = 3.59) and fringe areas (M = 3.41). However, the Kruskal–Wallis test indicated that the differences were not statistically significant (H = 3.680; p = 0.159). Although no significant differences were found, a spatial pattern suggests lower satisfaction levels in areas farther from the city center. These findings emphasize the need to incorporate spatial considerations into waste management policies to achieve more equitable and effective service delivery.

PUBLIC POLICY INNOVATION TO ENHANCE THE COMPETITIVENESS OF MICRO, SMALL, AND MEDIUM ENTERPRISES (MSMEs) IN KEPAHIANG REGENCY, BENGKULU PROVINCE Zetia Wijayanti; Pandu Pamungkas
Jurnal Administrasi Publik dan Kebijaka (JAPK) Vol 6, No 1 (2026): Jurnal Administrasi Publik dan Kebijakan (JAPK)
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/japk.v6i1.27160

This study aims to analyze public policy innovations carried out by the Kepahiang Regency Government in an effort to increase the competitiveness of Micro, Small, and Medium Enterprises (MSMEs) in the digital era. The method used is the Literature Review Research Method from various sources related to Public Policy Innovation such as previous research, government reports and Mass Media. The results of the study indicate that the Kepahiang Regency Government has initiated various innovative policies such as digitalization of local product marketing, digital literacy training for MSMEs, and strengthening the collaborative ecosystem between the government, private sector, and communities. However, challenges still exist in the limitations of digital infrastructure, low technological literacy, and suboptimal coordination between agencies. By strengthening aspects of technology-based policy innovation and community participation, the competitiveness of MSMEs in Kepahiang Regency has the potential to increase significantly.

Peran e-SAKIP dalam Penguatan Tata Kelola Pemerintahan Daerah: Studi di Kota Palembang pada Era Revolusi Industri 4.0 Pandu Pamungkas; Zetia Wijayanti; Adelia Maharani; Metta Karuna; Ani Santia; Tegar Victor Pratama Aritonang
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.431

This study explores the role of e-SAKIP (Electronic-Based Government Performance Accountability System) digitalization in supporting the economic and political transformation of Palembang City amidst the Industry 4.0 era, utilizing a literature review approach. The research synthesizes data from credible sources, including official government documents, academic journals, news reports, and case studies focusing on transparency, accountability, efficiency, and planning optimization. That e-SAKIP enhances governance through real-time data access, improves public service delivery, and boosts regional competitiveness, as evidenced by Palembang’s 2024 SAKIP Award (BB predicate). However, challenges such as infrastructure limitations, low human resource competency, and dual reporting systems hinder full implementation. The study aligns with Industry 4.0 trends, emphasizing the need for integrated technology and workforce development to sustain economic-political growth, offering practical insights for policy reform and academic contributions to digital governance literature.

Tata Kelola Pelayanan Pengelolaan Sampah di Kota Bandar Lampung Pandu Pamungkas; Aji Pangestu
PUBLICNESS: Journal of Public Administration Studies Vol. 5 No. 1 (2026): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v5i1.360

This study aims to analyse the role of the Bandar Lampung City Environment Agency (DLH) in the implementation of waste management services and to identify the challenges and innovations developed in supporting sustainable waste management. This study uses a descriptive qualitative approach with a literature review method, through a review of policy documents, local regulations, DLH performance reports, and secondary data related to waste management. The results of the study show that although operational waste management achievements have improved, the annual growth in waste volume has not been fully offset by infrastructure capacity, funding, and the effectiveness of the management system. Low community participation in waste sorting at source and dependence on conventional management patterns remain major obstacles.DLH has developed various innovative efforts, such as the Postalinga programme, strengthening waste banks, increasing human resource capacity, and cross-sector collaboration with the government, the private sector, and the community. These innovations have made a positive contribution to waste reduction efforts, particularly organic waste, but still require expansion in scope and consistency in implementation. With strengthened governance, sustainable financing, and increased public awareness, Bandar Lampung City has great potential to realise an efficient, environmentally friendly, and sustainable waste management service system.

Inovasi Layanan Publik Berbasis Teknologi : Studi Kasus Implementasi Layanan Online Pemerintah Pandu Pamungkas; Irsad Munawir
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 9, No 4 (2025): November 2025
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v9i4.2025.2251-2263

Inovasi layanan publik berbasis teknologi menjadi salah satu strategi utama pemerintah dalam mewujudkan tata kelola pemerintahan yang modern, efisien, dan transparan. Penelitian ini bertujuan menganalisis implementasi layanan publik berbasis teknologi melalui studi literatur dan studi kasus terhadap beberapa layanan online pemerintah. Metode penelitian yang digunakan adalah studi literatur dengan menggunakan jurnal-junral ilmiah yang membahas teknologi informasi di masing-masing daerah. Hasil penelitian menunjukkan bahwa implementasi layanan publik digital terhadap beberapa layanan pemerintah seperti Kumis Mbahtejo, Sistem Pelayanan Izin Terbuka Elektronik (Sipeka), Ragem (Religius, Adaptable, Great, Educate, Modern), dan Sistem Pelayanan Akhir Pekan (Sipekan) yang menunjukkan bahwa digitalisasi layanan publik mampu mempercepat proses birokrasi, mengurangi maladministrasi, meningkatkan partisipasi masyarakat, dan memperluas akses layanan. Namun, implementasi layanan berbasis teknologi masih menghadapi kendala berupa kesenjangan digital, rendahnya literasi digital masyarakat, resistensi dari aparatur, serta ancaman keamanan data. Oleh sebab itu, diperlukan strategi komprehensif yang mencakup penguatan infrastruktur teknologi, pendidikan literasi digital, penguatan regulasi perlindungan data, serta reformasi budaya birokrasi agar transformasi digital dapat berjalan efektif. Kajian ini menyarankan perlunya penguatan infrastruktur digital, pendidikan literasi digital, serta penyesuaian kebijakan dan budaya birokrasi agar inovasi layanan publik berbasis teknologi dapat berjalan optimal

Title

Found 10 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 10 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 10 Documents
Search