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All Journal Jurnal Penelitian Ilmiah INTAJ Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Takuana: Jurnal Pendidikan, Sains, dan Humaniora Priviet Social Sciences Journal
Pandu Pamungkas
Universitas Sriwijaya
Arts Humanities Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Optimalisasi Sistem Informasi melalui Website Desa dalam Rangka Mewujudkan Smart Village di Desa Tanjung Baru Ranau Junaidi; Rindy Putri Hapsari; Ina Masruroh; Pandu Pamungkas; Zetia Wijayanti
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 9 No. 2 (2026): April 2026
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v9i2.4306

Abstract

Abstract: Community empowerment is essential for fostering independence and improving the quality of public services at the village level. Tanjung Baru Ranau Village, located in South Ogan Komering Ulu Regency, is known for its rich natural beauty. However, this potential has not been fully utilized by the village government due to the absence of digital media for promoting local tourism. To address this challenge, an empowerment program was carried out through digitalization initiatives, including socialization on the use of the village website, website management training, and the handover of the newly developed Tanjung Baru Ranau Village website. The website was designed to support administrative services, publish village information, and promote tourism potential. The implementation method consisted of initial observations to identify village needs and potentials, followed by program socialization, technical training on website operation, and ongoing assistance in implementing technological innovations. The results of the training show that the Tanjung Baru Ranau Village website was successfully developed and that village officials gained the necessary skills to manage it effectively. This improvement supports the realization of transparent and accountable governance and enables the optimal development of village potentials. Overall, the empowerment program successfully increased village officials’ understanding of the importance of digitalization in governance systems by 48%. Keywords: digitalization; village information system; village website Abstrak: Pemberdayaan masyarakat merupakan kunci dalam mendorong kemandirian dan peningkatan kualitas pelayanan publik di tingkat desa. Desa Tanjung Baru Ranau merupakan salah satu desa yang termasuk dalam Kabupaten Ogan Komering Ulu Selatan yang dikenal dengan potensi alamnya yang indah. Keindahan alam tersebut belum dapat dimanfaatkan dengan maksimal oleh pemerintah desa karena belum menggunakan media digital untuk mempromosikan wisata lokal yang ada di Desa tanjung Baru Ranau. Untuk menjawab permasalahan tersebut, dilakukan program pemberdayaan melalui sosialisasi digitalisasi melalui website desa dan pelatihan pengelolaan website seta penyerahan website Desa Tanjung Baru Ranau. Website ini dirancang untuk mencakup layanan administrasi, publikasi informasi desa, serta promosi potensi wisata. Metode pelaksanaan kegiatan meliputi tahap observasi awal guna mengidentifikasi kebutuhan dan potensi desa, dilanjutkan dengan sosialisasi progra, pelatihan teknis pengelolaan website serta pendampingan implementasi inovasi teknologi. Hasil dari pelatihan pembuatan dan pengoperasian Website Desa Tanjung Ranau adalah terciptanya website desa dan keterampilan perangkat desa dalam mengelola website desa dengan baik dan benar agar dapat menyelenggarakan pemerintahan yang transparan, akuntabel dan mampu mengembangkan potensi desa secara optimal. Secara keseluruhan pemberdayaan yang dilakukan berhasil meningkatkan pemahaman aparat desa sebesar 48% dalam memahami pentingnya digitalisasi dalam sistem pemerintahan. Kata kunci: digitalisasi; sistem informasi desa; website desa
Praktik Maladministrasi di Pemerintah Daerah: Respon Ombudsman dalam Kasus Pelayanan Publik: Respon Ombudsman dalam Kasus Pelayanan Publik Pandu Pamungkas; Annisa Larasati Chairani
Jurnal Penelitian Ilmiah INTAJ Vol. 10 No. 1 (2026): dusk
Publisher : LP3M Universitas Al-Qolam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35897/intaj.v10i1.2458

Abstract

Maladministration in the management of public services remains a significant challenge faced by local governments in Indonesia. Maladministrative practices not only reduce the quality of public services but also erode public trust in government institutions and weaken public sector integrity. This study aims to analyse the forms of maladministration in local government public services and to examine the role of the Ombudsman in conducting interventions and supervision to improve governance. This research employs a qualitative approach using a case study method, focusing on the handling of public complaints related to public services in a selected local government. Data were collected through document analysis and review of Ombudsman reports. The findings indicate that maladministration manifests in various forms, including undue delay, procedural deviation, failure to provide services, and abuse of authority. The Ombudsman plays a crucial role in improving public services through examination processes, recommendations, and compliance monitoring. However, the effectiveness of the Ombudsman’s role faces several challenges, particularly the low level of compliance by local governments with the issued recommendations.
Kontribusi Sektor Pertambangan terhadap Kesejahteraan Masyarakat: Analisis Kebijakan Publik di Kabupaten Lahat Zetia Wijayanti; Pandu Pamungkas; Maelani Maelani; Anisa Bella; Angel Lauren; Dewi Eliza
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.432

Abstract

Lahat Regency has significant economic potential in the mineral and coal mining sector, which is a major contributor to regional income and plays a crucial role in driving economic growth. This study aims to analyze the mining sector's contribution to improving community welfare in Lahat Regency by incorporating the policy implementation framework proposed by George C. Edward III. The research method employed a qualitative approach through literature study and secondary data analysis sourced from the Lahat Regency Government's Notes to Financial Reports (CaLK) and data from the Central Statistics Agency (BPS). The results show that the mining sector contributes the most to regional income, with a significant increase reaching 36.49% in 2023, and per capita income rising to Rp65.83 million per year. However, this increase has not been accompanied by a decrease in the poverty rate, with Lahat Regency still ranking second in terms of the number of poor people in South Sumatra Province. This condition indicates that the mining sector has not provided an equitable economic impact on the community.
Transformasi Pelayanan Publik: Strategi Menghadapi Era Society 5.0 Irsad Munawir; Pandu Pamungkas
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.441

Abstract

Rapidly developing digital technology has drastically changed human life, including the way public services are delivered. The concept of Society 5.0 has emerged as a new model that focuses on the use of technology for humans, with the aim of improving the welfare and quality of life of society. This article aims to comprehensively describe public services in the era of Society 5.0 through a literature study approach. The research method used is a literature study by reviewing scientific journals, academic books, and policy documents relevant to public services and Society 5.0. The results of the study show that public services in the era of Society 5.0 are characterized by the integration of advanced digital technologies such as artificial intelligence, big data, and the Internet of Things in the service process, as well as a shift in service orientation that is more focused on the needs and experiences of the community. Public services not only function as a mechanism for administrative fulfillment, but also as an instrument for creating sustainable public value. This article outlines a public service 5.0 model based on human-centred digital governance, hybrid governance services, and public complaints as evaluative indicators for creating sustainable public value.
The role of ethics in improving the quality of public services Pandu Pamungkas; Irsad Munawir
Priviet Social Sciences Journal Vol. 5 No. 9 (2025): September 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i9.705

Abstract

Ethics play a fundamental role in shaping the quality of public services, providing the foundation for professionalism, transparency, accountability, and fairness in governance. This study aims to analyze the role of ethics in improving public service delivery through a comprehensive literature review. By employing a descriptive qualitative approach and library research method, this study synthesizes insights from books, peer-reviewed journal articles, laws and regulations, official institutional reports, and international publications. The findings revealed that ethical standards significantly contribute to building public trust, preventing maladministration, and fostering clean governance. However, challenges persist in implementing ethics within the public sector, including weak law enforcement, limited ethical awareness among officials, and the persistence of a patrimonial bureaucratic culture. To address these obstacles, this study highlights the need to strengthen bureaucratic reform, integrate ethics education into civil service training, and enhance participatory monitoring systems. This study contributes both theoretically and practically by emphasizing ethics as an indispensable pillar of good governance and offering recommendations to enhance the effectiveness, fairness, and accountability of public services.
Co-Authors Angel Lauren Anisa Bella Annisa Larasati Chairani Dewi Eliza Ina Masruroh Irsad Munawir Junaidi Maelani Maelani Rindy Putri Hapsari Zetia Wijayanti