Article Per Year (5 Year)
p-Index From 2021 - 2026
0.562
P-Index
This Author published in this journals
All Journal Proceeding Mulawarman International Conference on Tropical Public Health
Rahmat Bahtiar
Mulawarman University
Public Health

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
An Overview Of Outpatient Service Quality At RSIA AisyiyahSamarinda In 2025 Mudassir Yunus; Nur Rohmah; Rahmat Bahtiar; Ratno Adrianto
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background : Service quality is a crucial factor for patient satisfaction and loyalty in healthcare facilities. The Government of Indonesia, through the Minister of Health Decree (Kemenkes) RI Number 129/Menkes/SK/II/2008, has set Minimum Service Standards (SPM) for outpatient satisfaction at ≥90%. A study in 2024 showed a relationship between service quality and patient satisfaction at RSIA Aisyiyah Samarinda, and an internal survey report for the January-June 2024 periodindicated that outpatient patient satisfaction was still below the 90% threshold. Objective : This study aims to provide an overview of outpatient service quality at RSIA Aisyiyah Samarinda in 2025 Research Methods/ Implementation Methods : This was a descriptive quantitative study using accidental sampling technique, with data collected from 110 respondents (n=110). The service quality variable was measured using five dimensions (Tangibles, Reliability, Responsiveness, Assurance, Empathy) Results : The results showed that the overall average service quality at RSIA Aisyiyah Samarinda reached 90.6%, which falls into the “Very Good” category and meets the minimum standards set by the Ministry of Health (Kemenkes). The dimensions that exceeded the standard were Assurance (92.5%), Empathy (92.1%), and Reliability (91.0%). However, two dimensions remained below the 90% threshold, namely Responsiveness (89.3%) and Tangibles (88.0%). Conclusion/Lesson Learned : The overview of outpatient service quality at RSIA Aisyiyah Samarinda in 2025 was categorized as very good
Planned Delivery Place Preferences among Pregnant Women Visiting Puskesmas Lempake Muhammad Nur Huda; Ratno Ardianto; Nur Rohmah; Rahmat Bahtiar
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background : Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR) remain key health indicators in Indonesia. According to data from the Indonesian Ministry of Health (2023), maternal deaths increased compared to the previous year. This study aimed to describe the delivery place preferences among pregnant women visiting Puskesmas Lempake and the factors influencing their decisions. Objective : To identify the characteristics and delivery place preferences planned by pregnant women attending Puskesmas Lempake Research Methods/ Implementation Methods : A descriptive quantitative study was conducted among all third-trimester pregnant women who visited Puskesmas Lempake in September 2025, with total sampling applied. Data were collected through structured questionnaires and secondary medical records. The data were analyzed using descriptive statistics of frequency and percentage Results : Most pregnant women were aged 20-35 years and had a senior high school level of educaction. Hospitals were the most preferred delivery places, followed by private clinics or independent midwives, and Puskesmas Lempake. Decisions regarding delivery place were primarily made by the pregnant women themselves and were largely supported by their husbands. Distance, cost, and family advice were the main reasons for choosing Puskesmas, while those who did not choose it cited inadequate facilities and previous clinical complications. Conclusion/Lesson Learned : The study highlights the need to strengthen health promotion and improve delivery facilities at Puskesmas Lempake. Increasing medical staff, particularly emergency doctors, and educating pregnant women and families about the importance of delivering at healthcare facilities are strongly recommended to reduce MMR and IMR.
AN OVERVIEW OF OUTPATIENT SERVICE QUALITY AT RSIA AISYIYAH SAMARINDA IN 2025 Mudassir Yunus; Nur Rohmah; Rahmat Bahtiar; Ratno Adrianto
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

  Background: Service quality is a crucial factor for patient satisfaction and loyalty in healthcarefacilities. The Government of Indonesia, through the Minister of Health Decree (Kemenkes) RI Number 129/Menkes/SK/II/2008, has set Minimum Service Standards (SPM) for outpatientsatisfaction at ≥90%. A study in 2024 showed a relationship between service quality and patientsatisfaction at RSIA Aisyiyah Samarinda, and an internal survey report for the January-June 2024 periodindicated that outpatient patient satisfaction was still below the 90% threshold. Objective: This study aims to provide an overview of outpatient service quality at RSIA AisyiyahSamarinda in 2025. Methods: This was a descriptive quantitative study usingaccidental sampling technique, with data collected from 110 respondents (n=110). The service qualityvariable was measured using five dimensions (Tangibles, Reliability, Responsiveness, Assurance,Empathy). Results: The results showed that the overall average service quality at RSIA Aisyiyah Samarindareached 90.6%, which falls into the “Very Good” category and meets the minimum standards set bythe Ministry of Health (Kemenkes). The dimensions that exceeded the standard were Assurance (92.5%), Empathy (92.1%), and Reliability (91.0%). However, two dimensions remained below the90% threshold, namely Responsiveness (89.3%) and Tangibles (88.0%). Conclusion: The overview of outpatient service quality at RSIA Aisyiyah Samarindain 2025 was categorized as very good
Co-Authors Adrianto, Ratno Mudassir Yunus Mudassir Yunus Muhammad Nur Huda Nur Rohmah Ratno Ardianto