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All Journal MANAJEMEN DEWANTARA
Aisah Dinda Nurhalizah Mawardy
Universitas Muhammadiyah Gresik
Economics, Econometrics & Finance

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EVALUASI PROSES ATAS KETERLAMBATAN PENGIRIMAN PAKET DI PERUSAHAAN JASA & LOGISTIK KANTOR CABANG PT XYZ Aisah Dinda Nurhalizah Mawardy; Indro Kirono
MANAJEMEN DEWANTARA Vol 10 No 1 (2026): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i1.21403

Abstract

Objectives: To identify package delivery delays and propose improvements to on-time delivery performance at PT XYZ. Methods: Descriptive qualitative research using observations, interviews, documentation, Fishbone Diagram (6M), and Six Sigma DMAIC. Research Gap/Novelty: Integrates root cause analysis and systematic process improvement to address distribution inefficiencies. Results: Delays primarily resulted from human resource limitations, inefficient data entry procedures, and unstable tracking systems. Conclusion: Real-time data entry, additional staffing, optimized tracking systems, and balanced courier workloads are recommended to improve distribution efficiency and delivery punctuality.
Co-Authors Indro Kirono