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All Journal Benefit: Jurnal Manajemen dan Bisnis
Elivia Bella Juliandita
Universitas Hayam Wuruk Perbanas Surabaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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An Impact Analysis Of Work Experience, Job Satisfaction, And Engagement On The Performance Of Gen Z Civil Servants: A Quantitative Study At The Surabaya Education Department Shinta Setia; Elivia Bella Juliandita
Benefit: Jurnal Manajemen dan Bisnis Vol. 10 No. 2 (2025): Benefit : Volume 10 Desember No 2 tahun 2025
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

As technology and digitalization evolve at a rapid pace, Generation Z is starting to dominate the workforce. Many industries, notably the State Civil Apparatus sector (Aparatur Sipil Negara/ASN), are exhibiting this generational change. Creating a great work experience poses new problems since Gen Z differs from earlier generations in many ways. This study intends to investigate how Gen Z State Civil Apparatus performance in the Surabaya Education Office is impacted by employee experience, job satisfaction, and engagement. A survey method was used to conduct a quantitative study, and 233 Gen Z employees were given questionnaires to complete in order to gather data.. The SmartPLS program was used to analyze the data using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that job happiness, employee engagement, and employee experience all significantly and favorably impact employee performance. These findings imply that improving these three elements may help Gen Z civil servants perform better.
Co-Authors Shinta Setia