I Dewa Ayu Indah Saraswati
Universitas Pendidikan Ganesha

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Benchmarking User Experience on Mobile Banking Applications in Indonesia: A Comparative Study Using the User Experience Questionnaire Kadek Yunita Dewi; I Dewa Ayu Indah Saraswati; Yulia Mariasmi Kiuk; Gede Rasben Dantes; Gede Indrawan; I Made Agus Oka Gunawan
Jurnal Teknologi Informasi dan Pendidikan Vol. 19 No. 1 (2026): Jurnal Teknologi Informasi dan Pendidikan
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jtip.v19i1.1087

Abstract

Intense competition in digital banking services demands the optimization of User Experience (UX); however, the UX quality across mobile banking applications has not yet been comprehensively mapped. This study conducts a comparative analysis of mobile banking applications in Indonesia through a preliminary observation using a purposive sampling technique. The evaluation was carried out using the User Experience Questionnaire (UEQ) to measure six UX dimensions, with reliability testing confirming that the instrument was reliable. The results show all applications achieved positive scores across the six UEQ dimensions. BRImo (BRI) ranked highest overall, particularly in the efficiency (2.225) and dependability (2.188) dimensions, BNI Mobile Banking excelled in the novelty dimension, with the highest score (2.088). In addition, BNI Mobile Banking recorded higher efficiency (2.113) and dependability (1.913) scores compared to Livin’ by Mandiri and BCA Mobile. Meanwhile, BCA Mobile outperformed Livin’ by Mandiri in the perspicuity (1.988) and stimulation (1.925) dimensions, whereas Livin’ by Mandiri only surpassed BNI Mobile Banking and BCA Mobile in the attractiveness dimension (1.900). However, the results of the Kruskal–Wallis test indicate that the differences in scores among the applications were not statistically significant. Based on the global UEQ benchmark, all four applications demonstrate very good UX quality, predominantly in the excellent category. BRImo is the only application that achieved the excellent category across all dimensions, while Livin’ by Mandiri obtained two dimensions in the good category, followed by BNI Mobile Banking and BCA Mobile, each with one dimension in the good category.
Enterprise Architecture for the Research and Community Service Department of Politeknik Internasional Bali Using the TOGAF ADM M. Setia Dharmawan Suarsana; Kadek Yunita Dewi; I Dewa Ayu Indah Saraswati; Gede Rasben Dantes; Gede Indrawan; I Made Agus Oka Gunawan
Bulletin of Network Engineer and Informatics Vol. 4 No. 2 (2026): BUFNETS (Bulletin of Network Engineer and Informatics) October 2026
Publisher : PT. GWEX NET PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59688/yq41sd98

Abstract

The Research and Community Service Department (LPPM) of PoliteknikInternasional Bali requires an integrated information system to support the management of research activities, community service programs, monitoring and evaluation processes, publication outputs, grant administration, as well as institutional performance and accreditation data. At present, these activities are managed through separate and largely manual procedures, resulting in challenges such as data duplication, delays in information dissemination, difficulties in document retrieval, reduced operational efficiency, and limited integration across business processes.This study aims to develop an Enterprise Architecture blueprint using the TOGAF Architecture Development Method (ADM) framework to support the design of an integrated information system aligned with organizational requirements. A qualitative research approach was adopted through observations, interviews, and document analysis. The TOGAF ADM phases applied in this study include the Preliminary Phase, Architecture Vision, Business Architecture, Information Systems Architecture, Technology Architecture, and Opportunities and Solutions.The proposed architecture consists of several architectural artifacts, including use case diagrams, an Entity Relationship Diagram (ERD), network topology design, gap analysis, an implementation roadmap, and information technology risk identification. The resulting blueprint addresses six core business domains: research management, community service management, monitoring and evaluation, publication output management, grant management, and institutional performance and accreditation management.The evaluation results indicate that the proposed architecture effectively addresses the operational and informational requirements of LPPM by integrating previously fragmented processes and providing a structured foundation for future information system development. The blueprint was further validated through Focus Group Discussions (FGD) involving LPPM administrators and prospective system users to assess its alignment with organizational needs and existing operational practices. The findings confirm that the proposed architecture accommodates all major functional requirements, demonstrating its suitability as a reference framework for the development of an integrated information system. Consequently, the blueprint is expected to support improvements in operational efficiency, service quality, and digital transformation initiatives within PoliteknikInternasional Bali.