Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Al-Kharaj: Journal of Islamic Economic and Business
Suntiaji Yudho Negoro
Universitas Ma'arif Lampung, Indonesia
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Service Quality and Customer Value on Customer Satisfaction at PT. KONSUIL Pringsewu Area from an Islamic Economics Perspective Suntiaji Yudho Negoro; Finny Ligery; Ahmad Muklisin; Subandi
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): SettingsVol. 8 No. 1 (2026): All articles in this issue include authors from 3
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.9939

Abstract

The development of the electrical inspection service sector in Indonesia, particularly PT. KONSUIL as a Technical Inspection Institution issuing Electrical Operation Eligibility Certificates for electrical installations, still faces challenges in service aspects. This condition potentially reduces consumer value and user satisfaction, and creates inconsistency with Islamic economic principles. This study aims to analyze the influence of service quality and consumer value on customer satisfaction of PT. KONSUIL Pringsewu Area from an Islamic economics perspective. This research employs an explanatory quantitative approach using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The population consisted of housewives who used PT. KONSUIL services, totaling 257 individuals, with a sample of 155 respondents selected through purposive sampling based on the criteria of residing in Pringsewu and having used the service at least once. Data were collected through questionnaires. The findings indicate that service quality and consumer value have a positive and significant influence on customer satisfaction, both partially and simultaneously. These results emphasize the importance of integrating service quality and consumer value in building sustainable satisfaction. Strengthening the complaint handling system, fostering a culture of trustworthiness, and implementing service differentiation strategies are key factors in improving service quality and consumer value in accordance with Islamic economic principles.
Co-Authors Ahmad Muklisin Finny Ligery Subandi