Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal NJMS
Andriana, Yuni
Unknown Affiliation
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN DI APOTEK ARFATHAN FARMA TAHUN 2024 Andriana, Yuni; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Fathurrahman; Lale Ajeng Khalifatun Wardani
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 7 (2024): Nusadaya Journal of Multidiciplinary Studies, September 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i7.54

Abstract

This study shows that service has a significant influence on customer satisfaction at Arfathan Farma Pharmacy. The results of statistical tests prove that good service significantly increases customer satisfaction, with a significance value of 0.000 and a ttest of 3.986. In addition, each one-unit increase in service can increase customer satisfaction by 0.606 units. However, service only contributes 24.9% to customer satisfaction, while the remaining 75.1% is influenced by other factors such as price, product quality, facility comfort, employee friendliness, pharmacy location, and customer personal factors that were not examined in this study.
Co-Authors Fathurrahman Lale Ajeng Khalifatun Wardani Slamet Mardiyanto Rahayu