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ANALYSIS OF THE IMPLEMENTATION OF HANDLING PUBLIC COMPLAINTS TO THE PRESIDENT OF THE REPUBLIC OF INDONESIA AT THE MINISTRY OF STATE SECRETARIAT: ANALISIS IMPLEMENTASI PENANGANAN PENGADUAN ‎MASYARAKAT KEPADA PRESIDEN RI PADA KEMENTERIAN ‎SEKRETARIAT NEGARA Arra Fahamzah; Janiscus Pieter Tanesab
SOSIOEDUKASI Vol 14 No 2 (2025): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v14i1.5783

Abstract

Public complaints represent a form of public participation in overseeing government ‎administration, and they are mandated to be addressed by government institutions. The ‎Ministry of State Secretariat is one such institution that handles public complaints ‎directed to the President, who is the highest authority in government administration in ‎Indonesia. The implementation of the policy for handling public complaints to the ‎President within the Ministry of State Secretariat presents an interesting locus for ‎research, as it has distinct characteristics compared to other government institutions in ‎managing public complaints. This study uses Grindle's (2017) policy implementation ‎model as the analytical framework, with a post-positivist research approach. The ‎findings indicate that the implementation of public complaint handling to the President ‎by the Ministry of State Secretariat has not been optimal. Although target ‎achievements have been met, they remain inconsistent, and budget allocations are ‎insufficient to support program implementation. In terms of Content of Policy, three ‎aspects are suboptimal: the interests affected, extent of change envision, and the ‎resources used. Regarding Context of Policy, two underperforming aspects are the ‎power, interests, and strategies of the involved actors, as well as implementer ‎compliance. These shortcomings have resulted in a low rate of follow-up responses ‎from relevant institutions to public complaints forwarded by the Ministry of State ‎Secretariat to the President. Additionally, there are still public complaints addressed ‎to the President that are being handled beyond the stipulated time frame.‎
STRATEGY FOR DEVELOPING TECHNICAL COMPETENCY OF STATE CIVIL APPARATUS AT THE REGIONAL SECRETARIAT OF TIDORE CITY, NORTH MALUKU ISLANDS Rizkytullah Putra Samsudin; Janiscus Pieter Tanesab
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 6 (2026): MAY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Technical competency development of the State Civil Apparatus (ASN) is an important aspect in improving the quality of public services and bureaucratic professionalism. This study aims to analyze the strategy for developing ASN technical competencies at the Regional Secretariat of Tidore Islands City, North Maluku Province, and identify factors influencing its implementation. This research uses a qualitative descriptive approach through observation, interviews, and documentation techniques. Data analysis was carried out using the Miles and Huberman interactive model consisting of data reduction, data presentation, and conclusion drawing. The results show that the strategy for developing ASN technical competencies has been implemented through technical training, education and training programs, digital literacy strengthening, and competency-based career development. However, its implementation has not been optimal due to several obstacles such as limited budget, unequal training opportunities, low discipline, and gaps in information technology mastery among employees. Supporting factors include leadership commitment, regulatory support, and the increasing demand for digital public services. This study concludes that a more adaptive, sustainable, and competency-based development strategy is needed to improve ASN professionalism and organizational performance at the Regional Secretariat of Tidore Islands City.
From Ecosystem to Export: South Korea’s Cultural Policy and Implications for Indonesia (A Comparative Study of Cultural Policies in South Korea and Indonesia) Darmawati Darmawati; Janiscus Pieter Tanesab
Eduvest - Journal of Universal Studies Vol. 5 No. 11 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i11.51495

Abstract

The Korean Wave (Hallyu) gave rise to perception as a result of the cultural policies carried out by the South Korean government. Therefore, this comparative research aims to explore which cultural policies have been implemented by the South Korean government to be compared with those in Indonesia. As a lesson, this study seeks to answer questions about cultural policy factors, as well as the similarities and differences in cultural policies adopted by the two countries. As a comparative study, the approach used is not very complex; it simply juxtaposes cultural policies according to the chronological sequence of government administrations in both countries. The results are quite astonishing—Indonesia is lagging behind in developing its cultural planning; South Korea has been advancing since the 1970s, while Indonesia has just completed its Master Plan for the Advancement of Culture (2024) for the period 2025–2045. Another important finding is that Hallyu's success, achieved without deliberate strategic planning, is supported by the formation of a cultural ecosystem that has been consistently maintained since 1973. From Korea’s cultural policy perspective, at least the government’s support for cultural exports remains very high. The five main factors of cultural policy that are key to the emergence of the global Hallyu trend include the increasing competitiveness of Korean popular culture, the democratization and liberalization of culture, which facilitates widespread public access. Cultural liberalization has also led to the emergence of cultural entrepreneurs capable of competing globally within the framework of cultural industrialization.
ANALYSIS OF THE IMPLEMENTATION OF PUBLIC HEALTH SERVICE POLICIES BASED ON POPULATION IDENTIFICATION NUMBERS IN BEKASI CITY: A LITERATURE REVIEW Shelfie Prihantini; Janiscus Pieter Tanesab
SOSIOEDUKASI Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i2.8746

Abstract

This study examines the implementation of the Community Health Service based on National Identification Number (LKM-NIK) policy in Bekasi City as a complementary policy to close protection gaps in Indonesia's National Health Insurance (JKN). Although Bekasi City has reached 99.87% or 2.592.517 persons (JKN-KIS) membership coverage and finances 386,389 beneficiaries through the local budget scheme (Juni 2026), this administrative achievement has not fully guaranteed substantive health protection for all residents. This study applies a descriptive qualitative approach using a Systematic Literature Review of 25 selected articles from Scopus. The findings show that LKM-NIK implementation is influenced by policy content clarity, targeting accuracy, financing sustainability, NIK data integration, cross-actor coordination, health facility capacity, and partner hospital compliance. From Grindle's perspective, the success of LKM-NIK is shaped by the interaction between policy content and implementation context. Therefore, LKM-NIK should be strengthened through accurate data governance, sustainable financing, clear public communication, and patient-experience-based evaluation.