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All Journal SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET)
Janiscus Pieter Tanesab
Universitas Indonesia
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences Other

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ANALYSIS OF THE IMPLEMENTATION OF HANDLING PUBLIC COMPLAINTS TO THE PRESIDENT OF THE REPUBLIC OF INDONESIA AT THE MINISTRY OF STATE SECRETARIAT: ANALISIS IMPLEMENTASI PENANGANAN PENGADUAN ‎MASYARAKAT KEPADA PRESIDEN RI PADA KEMENTERIAN ‎SEKRETARIAT NEGARA Arra Fahamzah; Janiscus Pieter Tanesab
SOSIOEDUKASI Vol 14 No 2 (2025): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v14i1.5783

Abstract

Public complaints represent a form of public participation in overseeing government ‎administration, and they are mandated to be addressed by government institutions. The ‎Ministry of State Secretariat is one such institution that handles public complaints ‎directed to the President, who is the highest authority in government administration in ‎Indonesia. The implementation of the policy for handling public complaints to the ‎President within the Ministry of State Secretariat presents an interesting locus for ‎research, as it has distinct characteristics compared to other government institutions in ‎managing public complaints. This study uses Grindle's (2017) policy implementation ‎model as the analytical framework, with a post-positivist research approach. The ‎findings indicate that the implementation of public complaint handling to the President ‎by the Ministry of State Secretariat has not been optimal. Although target ‎achievements have been met, they remain inconsistent, and budget allocations are ‎insufficient to support program implementation. In terms of Content of Policy, three ‎aspects are suboptimal: the interests affected, extent of change envision, and the ‎resources used. Regarding Context of Policy, two underperforming aspects are the ‎power, interests, and strategies of the involved actors, as well as implementer ‎compliance. These shortcomings have resulted in a low rate of follow-up responses ‎from relevant institutions to public complaints forwarded by the Ministry of State ‎Secretariat to the President. Additionally, there are still public complaints addressed ‎to the President that are being handled beyond the stipulated time frame.‎
STRATEGY FOR DEVELOPING TECHNICAL COMPETENCY OF STATE CIVIL APPARATUS AT THE REGIONAL SECRETARIAT OF TIDORE CITY, NORTH MALUKU ISLANDS Rizkytullah Putra Samsudin; Janiscus Pieter Tanesab
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 6 (2026): MAY
Publisher : RADJA PUBLIKA

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Abstract

Technical competency development of the State Civil Apparatus (ASN) is an important aspect in improving the quality of public services and bureaucratic professionalism. This study aims to analyze the strategy for developing ASN technical competencies at the Regional Secretariat of Tidore Islands City, North Maluku Province, and identify factors influencing its implementation. This research uses a qualitative descriptive approach through observation, interviews, and documentation techniques. Data analysis was carried out using the Miles and Huberman interactive model consisting of data reduction, data presentation, and conclusion drawing. The results show that the strategy for developing ASN technical competencies has been implemented through technical training, education and training programs, digital literacy strengthening, and competency-based career development. However, its implementation has not been optimal due to several obstacles such as limited budget, unequal training opportunities, low discipline, and gaps in information technology mastery among employees. Supporting factors include leadership commitment, regulatory support, and the increasing demand for digital public services. This study concludes that a more adaptive, sustainable, and competency-based development strategy is needed to improve ASN professionalism and organizational performance at the Regional Secretariat of Tidore Islands City.
Co-Authors Arra Fahamzah Rizkytullah Putra Samsudin